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Mandarins31 
Forum Warrior
Joined: 05 Jun 2010
Status: Offline
Points: 418
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 Topic: Ticket!!
Posted: 02 Jan 2012 at 14:07 |
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that would be a good idea indeed. I still have 2 petitions i sent some time ago and that are not relevant anymore. Would be good to be able to close that kind of petitions ourselves.
Edited by Mandarins31 - 02 Jan 2012 at 14:08
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Ander
Postmaster General
Joined: 24 Apr 2011
Status: Offline
Points: 1269
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Posted: 02 Jan 2012 at 13:13 |
A button to close petitions might also help. That will relieve the dev team of having to read petitions that are no longer relevant.
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 02 Jan 2012 at 12:50 |
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Hi all,
With relation to the backlog of petitions, it is something the dev team (and myself) are very aware of. We are not purposely or willfully ignoring them, though I understand if you may feel that way. If you have a ticket open that is about an issue that is truly affecting your ability to play the game properly, feel free to amend your petition with an update just letting us know it still needs attention. If you have petitions that are about issues that are no longer relevant, feel free to let us know to close them.
The balancing act of creating new content verses polishing existing content is a constant one. Please hang in there and be patient with us as we juggle.
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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Llyorn Of Jaensch
Postmaster
Joined: 31 Mar 2010
Location: Sydney
Status: Offline
Points: 924
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Posted: 02 Jan 2012 at 05:57 |
 HonoredMule wrote:
I've held my tongue except in the smallest of private circles up to this point, but either there's something seriously wrong with the petitioning system or the team is way overdue for hiring someone to assist in handling it and/or providing UI maintenance and bugfixes.
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Mine and others patience is being strained due to this pressing issue (failure of attention to petitions). Devs: Fix issues paying players have. Further tenants, additions and developments to Illyriad are a miss priority when fundamental flaws/issues exist and require resolution.
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"ouch...best of luck."
HonoredMule
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HonoredMule
Postmaster General
Joined: 05 Mar 2010
Location: Canada
Status: Offline
Points: 1650
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Posted: 14 Dec 2011 at 15:46 |
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I have several unanswered tickets, some dating as far back as August.
That's discounting one from May 2010 that's unanswered/unassigned but no longer relevant (regarding visibility of "level 21" building upgrade controls), another from July 2010 requesting clarification of gameplay mechanics, and a third from December 2010 asking how a bunch of commanders became unassigned from their armies while one of them turned into 3 dead versions of himself (no military activity of any kind occurred during this incident). I only counted petitions regarding bugs that are still active and in effect.
I've held my tongue except in the smallest of private circles up to this point, but either there's something seriously wrong with the petitioning system or the team is way overdue for hiring someone to assist in handling it and/or providing UI maintenance and bugfixes.
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"Apparently, quoting me is a 'thing' now."
- HonoredMule
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Moraki
New Poster
Joined: 10 Dec 2011
Location: In her Hug
Status: Offline
Points: 15
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Posted: 13 Dec 2011 at 16:05 |
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Thanks!
Im gonna post my ticket again
Im not judging or something i just said that the customer support for a good game could be better
Again thanks for your time
And enjoy the game:)
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I want to live on your hug!
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 11 Dec 2011 at 20:04 |
Just a reminder that sending a petition in game is the best way to get technical support help. If we haven't yet responded to your specific ticket it doesn't mean we aren't aware or aren't looking into it. Some questions just may take more time to respond to than others. Please be patient with the support system. Thanks!
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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Rill
Postmaster General
Player Council - Geographer
Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903
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Posted: 11 Dec 2011 at 19:43 |
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You should also send a mail to accounts@illyriad.co.uk or mail GM Luna on the forum. Or both.
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Moraki
New Poster
Joined: 10 Dec 2011
Location: In her Hug
Status: Offline
Points: 15
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Posted: 11 Dec 2011 at 16:20 |
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I don't remember the number and i wished it was mailed but nope..
Anyway i will make an other ticket..Hope their support will be better now!
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I want to live on your hug!
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Rill
Postmaster General
Player Council - Geographer
Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903
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Posted: 10 Dec 2011 at 20:20 |
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Send a mail with your petition number to accounts@Illyriad.co.uk or mail GM Luna on the forum.
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Tweet
Ticket!!