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DeathDealer89 
Postmaster
Joined: 04 Jan 2012
Status: Offline
Points: 944
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 Posted: 02 May 2013 at 18:43 |
Ok i'm completely against the idea of buying prestige to get bugs fixed. You pay for a good product, you don't pay for a bad product.
If I had some of the sov problems other people had I would never buy prestige until the problem itself was fixed. Otherwise I would just be wasting money.
Also its not very satisfying to win when you know your opponent has a handicap.
I love the idea of factions. I don't love the idea of TBL but I wouldn't be worried about either of these if I had a big bug that affects my gameplay such that others are at a huge advantage. I've already seen huge bugs that did that to several players. And the response was 'woops.'
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Arakamis
Greenhorn
Joined: 09 Jul 2012
Location: Waterdeep
Status: Offline
Points: 97
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Posted: 02 May 2013 at 17:36 |
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If it is a bug, what's the difference between a paying / non-paying customer reporting it?
We're not talking about special requests here, we are talking about bugs that affect game play for everyone.
I'm a prestige user and i don't care if they answer my petitions or not, i just want them corrected. :D I don't want special treatment either, I'm sure devs can prioritize any and all reported petitions according to, I don't know, severity, game play, # of players affected by, reproducibility etc.
We just need to trust them imo, that's why we, me at least :), continue buying prestige.
edit: typo
Edited by Arakamis - 02 May 2013 at 17:37
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twilights
Postmaster
Joined: 21 May 2012
Status: Offline
Points: 915
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Posted: 02 May 2013 at 17:24 |
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yes...and i also think we should be able to pay a certain amount of money to have people banned for an hour or so.....gosh lets make the game even more unfair to people that dont have money...lets buy troops and everything. not everyone have rich bfs or gfs! prestige gives a major advantage already, we shouldnt add more advantage to it....mmmmm...wait i have rich bfs.......nevermind...wait i got to buff my troops and change the levels on my commanders....hey and we use alliance prestige to bribe the devs, they can go on vacation!money is a byproduct of providing good services or needs, time is a small part of it
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Tordenkaffen
Postmaster
Joined: 16 Oct 2010
Location: Denmark
Status: Offline
Points: 821
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Posted: 02 May 2013 at 17:01 |
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I actually have to agree with Caco - today, time is money - you want special care and assistance (which can take a very long time to sort out) pay the devs (buy some prestige) and give them some food on the table.
Its not that I advocate that people without prestige consumption should not recieve help, however to be fair to those who do pay at this point, they are right in expecting their added resources are put into developing the game (ultimately, its not all about prestige, it is the reason why many of us pay year after year).
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"FYI - if you had any balls you'd be posting under your in-game name." - KP
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Caconafyx
Greenhorn
Joined: 04 Jul 2012
Location: Stamford, UK
Status: Offline
Points: 87
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Posted: 02 May 2013 at 16:42 |
Personally, if I were the Devs I'd put little or no priority in to answering the petitions of anyone who has not bought prestige.
Those that have bought prestige pay the Devs wages (unless we all want to be bombarded with banner adverts). Those that haven't bought any (not even a couple of £'s worth of prestige) are just freeloaders that should be grateful for what is a great and free game to them.
But that is just me, and a lot of you should be grateful I'm not running the game
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Albatross
Postmaster General
Joined: 11 May 2011
Status: Offline
Points: 1118
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Posted: 02 May 2013 at 15:42 |
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@Machete: good idea; I've wondered about doing that myself, but figured I'd just be creating work. I'll review any I have now...
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 02 May 2013 at 15:40 |
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You can update requesting to close them and I can do that for you.
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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Machete
Wordsmith
Joined: 15 Jun 2012
Location: Koz
Status: Offline
Points: 172
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Posted: 02 May 2013 at 15:22 |
Thank you to everyone that voted and replied.
Currently, I have four (4) open petitions. NONE are affecting my game play. In fact, some were entered during my first few weeks of Illyriad and I wish I could close them. Actually, I would like to close all 4 of them.
Could we at least get that functionality? The ability to close/delete our own petitions? This may reduce the number of petitions so the important ones affecting a person's game play don't get lost in all the clutter?
Or is there a method the devs would like us to follow to communicate to them that a Petition can be closed?
Edited by Machete - 02 May 2013 at 15:24
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Auraya
Postmaster
Joined: 17 Nov 2011
Status: Offline
Points: 523
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Posted: 02 May 2013 at 15:19 |
There's a very, very simple solution to this. If you want more people hired to deal with petitions, buy more prestige. The devs can only work so many hours per day and your annoying little bug which is not affecting anyone else probably isn't top priority. It may upset you but it simply can't be helped. In my experience, when multiple people are experiencing a problem then it is fixed pretty quickly - as are very dramatic bugs which seriously affect a person's gameplay.
I had a bug when sieging a city, meaning time was of the essence. I got multiple responses from the devs trying to help fix it before the city hit 0 pop. When I had a suggestion which I believed would only take 5 minutes to improve the game, it was implemented with the next update.
My experience of the customer service here is much better than any other game I've played. It may not be perfect but I think many people take the devs for granted and then get annoyed because they are not the gods people expect them to be.
Edited by Auraya - 02 May 2013 at 15:26
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twilights
Postmaster
Joined: 21 May 2012
Status: Offline
Points: 915
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Posted: 02 May 2013 at 15:14 |
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personally i think all focus should be on broken lands and having factions come alive on this side. the game is getting stale and needs to add more stimulus. many people are loggin in less and less or quitting altogether. i believe the cause of this is not because petitions but of lack of new things to do. we definitely need more young people playing here. i dont think the game can attract them with the current gameplay. i will say this, in all my conflicts with the devs they at least listen to my side before they rule against me. this shows that they are concern about the current players. i just wish Luna would loosen up a little and explore her darker side and maybe understand and stop behaving like my mom all the time......hugssssssssssssss.....everyone...random dancing!
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