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Ossian 
Forum Warrior
Joined: 12 Oct 2010
Status: Offline
Points: 456
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 Posted: 02 May 2013 at 10:39 |
 GM Stormcrow wrote:
A poll, I'm afraid to say, that falls into that most pernicious, siren-like of traps; one that, as a sometime player of many previous game titles, I have certainly been guilty of.... |
Yeeees. Steady on auld son. It's one thing to empathise, but this a trifle to far... if you'll forgive the pun. 
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Ossian
Forum Warrior
Joined: 12 Oct 2010
Status: Offline
Points: 456
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Posted: 02 May 2013 at 10:51 |
Machete wrote:
I wonder how many people think that all Illyriad development should stop until the Support Petition system is improved? This implies that the Petitions are actually updated and resolved.
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Effectively you are asking for the game to be put on hold, because of outstanding petitions and the apparent practise of recording them as resolved when they have not actually been assigned. I see your point but I would say that failure to operate a proper complaints system is not , in itself, sufficient grounds for calling a halt to all development.
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Albatross
Postmaster General
Joined: 11 May 2011
Status: Offline
Points: 1118
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Posted: 02 May 2013 at 11:03 |
Couple of points: (1) There's a long-term gain in 'ignoring' bugs in code that is likely to be replaced soon. Polishing legacy stuff means that new stuff takes forever. (2) The vocal minority can skew the perception of the general state of all players. If a petition is placed, then it's a triage job, to understand the bug, then work with the team to prioritise it (by querying the data to see how many are affected and how badly). My point is that one petition does not reflect the needs of all players. Petitions are there to flag problems to the dev team, and *they* assess it for importance.
So this thread shouldn't be aimed at dev priorities, but perhaps communication. That too is fraught with intricate problems: There's a risk of upsetting players if the words "that's not important right now" are heard by an affected player. Further, if a sweeping change is promised, then that creates expectations, which can cause further problems.
The petition system already includes a feedback mechanism, so there's nothing actionable in the OP's proposal... but I can understand the frustration.
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 02 May 2013 at 14:37 |
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Updating petitions that are very old lets us know the issue is still relevant. Many old petitions that list as "open" are no longer relevant because the issue was fixed in a patch, or relates to a town that doesn't exist anymore. (Or any number of other reasons why the petition isn't still causing an issue for the player.) So communication about what issues are still ongoing is important.
Thanks.
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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twilights
Postmaster
Joined: 21 May 2012
Status: Offline
Points: 915
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Posted: 02 May 2013 at 15:14 |
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personally i think all focus should be on broken lands and having factions come alive on this side. the game is getting stale and needs to add more stimulus. many people are loggin in less and less or quitting altogether. i believe the cause of this is not because petitions but of lack of new things to do. we definitely need more young people playing here. i dont think the game can attract them with the current gameplay. i will say this, in all my conflicts with the devs they at least listen to my side before they rule against me. this shows that they are concern about the current players. i just wish Luna would loosen up a little and explore her darker side and maybe understand and stop behaving like my mom all the time......hugssssssssssssss.....everyone...random dancing!
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Auraya
Postmaster
Joined: 17 Nov 2011
Status: Offline
Points: 523
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Posted: 02 May 2013 at 15:19 |
There's a very, very simple solution to this. If you want more people hired to deal with petitions, buy more prestige. The devs can only work so many hours per day and your annoying little bug which is not affecting anyone else probably isn't top priority. It may upset you but it simply can't be helped. In my experience, when multiple people are experiencing a problem then it is fixed pretty quickly - as are very dramatic bugs which seriously affect a person's gameplay.
I had a bug when sieging a city, meaning time was of the essence. I got multiple responses from the devs trying to help fix it before the city hit 0 pop. When I had a suggestion which I believed would only take 5 minutes to improve the game, it was implemented with the next update.
My experience of the customer service here is much better than any other game I've played. It may not be perfect but I think many people take the devs for granted and then get annoyed because they are not the gods people expect them to be.
Edited by Auraya - 02 May 2013 at 15:26
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Machete
Wordsmith
Joined: 15 Jun 2012
Location: Koz
Status: Offline
Points: 172
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Posted: 02 May 2013 at 15:22 |
Thank you to everyone that voted and replied.
Currently, I have four (4) open petitions. NONE are affecting my game play. In fact, some were entered during my first few weeks of Illyriad and I wish I could close them. Actually, I would like to close all 4 of them.
Could we at least get that functionality? The ability to close/delete our own petitions? This may reduce the number of petitions so the important ones affecting a person's game play don't get lost in all the clutter?
Or is there a method the devs would like us to follow to communicate to them that a Petition can be closed?
Edited by Machete - 02 May 2013 at 15:24
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 02 May 2013 at 15:40 |
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You can update requesting to close them and I can do that for you.
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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Albatross
Postmaster General
Joined: 11 May 2011
Status: Offline
Points: 1118
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Posted: 02 May 2013 at 15:42 |
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@Machete: good idea; I've wondered about doing that myself, but figured I'd just be creating work. I'll review any I have now...
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Caconafyx
Greenhorn
Joined: 04 Jul 2012
Location: Stamford, UK
Status: Offline
Points: 87
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Posted: 02 May 2013 at 16:42 |
Personally, if I were the Devs I'd put little or no priority in to answering the petitions of anyone who has not bought prestige.
Those that have bought prestige pay the Devs wages (unless we all want to be bombarded with banner adverts). Those that haven't bought any (not even a couple of £'s worth of prestige) are just freeloaders that should be grateful for what is a great and free game to them.
But that is just me, and a lot of you should be grateful I'm not running the game
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