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Facebook Authentication Problems

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=7205
Printed Date: 06 Dec 2021 at 09:43
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com


Topic: Facebook Authentication Problems
Posted By: GM Cerberus
Subject: Facebook Authentication Problems
Date Posted: 27 Mar 2017 at 22:08
If you are having issues with logging in through Facebook, please visit http://elgea.illyriad.co.uk/Account/ForgottenPassword" rel="nofollow - http://elgea.illyriad.co.uk/Account/ForgottenPassword  to get a password sent to your e-mail address associated with the account. 

 If you registered the account initially through Facebook this will still work, just request the password be sent to the email associated with that Facebook account when you registered.

You will be able to then return to the main Illyriad website and login with your account name.

We apologize for the inconvenience, we're hard at work on a fix!

-GM Cerberus



Replies:
Posted By: Silverblade
Date Posted: 27 Mar 2017 at 22:18
For my account I have this issue and I have tried to request a password to be sent to my email that is associated with the facebook but it only sends me the information of previous accounts that have long been abandoned and not for my current account.

IGN : Silverblade


Posted By: SOKAPOPIS
Date Posted: 27 Mar 2017 at 22:35
the email i use for facebook is now invalid and i cant visit  it anymore .
looks like i ll have to wait for the fix .


Posted By: SOKAPOPIS
Date Posted: 27 Mar 2017 at 22:36
BTW why some can get in and other cant ? Why im always in the unlucky group ?


Posted By: Sister Nikki
Date Posted: 27 Mar 2017 at 23:13
Originally posted by Silverblade Silverblade wrote:

For my account I have this issue and I have tried to request a password to be sent to my email that is associated with the facebook but it only sends me the information of previous accounts that have long been abandoned and not for my current account.

IGN : Silverblade

Same case have seen my account from 2010 which is more than 5 years abandon. Seems this solution doesn't work.


Posted By: Hammer
Date Posted: 27 Mar 2017 at 23:19
Yeah...It's telling me that my email doesn't exist.  Same for a friend.   I'm probably hours away from the end of my siege on a town, hopefully this gets cleared up!

IGN - Greeves
Friend - Arbeg


Posted By: GM Cerberus
Date Posted: 27 Mar 2017 at 23:48
Sorry for all the login troubles guys, we're working on a fix right now.  Will update when we have more information.

Edit: Facebook - as usual - have changed something without notice; we're trying to find out what and get it fixed; please bear with us!


Posted By: Sister Nikki
Date Posted: 28 Mar 2017 at 00:02
Do your magic GM Cerberus we are here and waiting and to help if there is any way, meanwhile a small announcement in the GC will help also all the rest.


Posted By: SOKAPOPIS
Date Posted: 28 Mar 2017 at 01:03
The new thing is Facebook Gameroom probably . That s long and will go to bed now . Good luck .


Posted By: GM ThunderCat
Date Posted: 28 Mar 2017 at 03:00
Facebook login should now be resolved.


Posted By: SOKAPOPIS
Date Posted: 28 Mar 2017 at 03:29
it does . Good job guys .


Posted By: Sister Nikki
Date Posted: 28 Mar 2017 at 07:36
You have done the magic problem solved Thanks a lot all Smile


Posted By: SOKAPOPIS
Date Posted: 08 Aug 2017 at 00:52
im geting that problem again .
this is illy issue again or just me ?
Illyriad wont let me get in due to facebook authentification when my facebook is working and on .
no clue what to do beside waiting .


Posted By: Sister Nikki
Date Posted: 08 Aug 2017 at 00:56
Same problem again what shall we do?


Posted By: SOKAPOPIS
Date Posted: 08 Aug 2017 at 01:07
well , im happy im not alone but now i know that will take some time before i can get in ....
that is pretty much annoying .


Posted By: SOKAPOPIS
Date Posted: 08 Aug 2017 at 01:22
i could get in , Nikki .


Posted By: Tollroad
Date Posted: 26 Jan 2020 at 05:43
i set my account up using facebook login, this morning everything worked. tonight i get this message. 
  
App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions

i no longer have the email used when i set the game up in the beginning. so now i cant log in. what should i do, thanks


Posted By: GM ThunderCat
Date Posted: 26 Jan 2020 at 07:38
We are looking into this


Posted By: ZhuKuan
Date Posted: 26 Jan 2020 at 17:41
Is this fixed yet?! Havent been able to play all day! 


Posted By: GM ThunderCat
Date Posted: 26 Jan 2020 at 23:34
If you send the illyriad facebook page  https://www.facebook.com/illyriad/" rel="nofollow - https://www.facebook.com/illyriad/  a message then we will be able to set you up as a tester while we resolve this issue with Facebook. This will give you access.


Posted By: Tollroad
Date Posted: 26 Jan 2020 at 23:50
sent


Posted By: SOKAPOPIS
Date Posted: 20 Oct 2021 at 16:00
Hi , im having problems to lo log in with my facebook account , the game wont let me .
That s now 12 h i m trying and cant .
another problem is that my facebook account is old and its email mailbox doesnt exist anymore .
i still can connect to facebook with it but there is no more mail box where i could read links or mails .
Any suggestion to help me ?



Posted By: Tensmoor
Date Posted: 20 Oct 2021 at 17:01
Can you use the procedure shown in this post by Cerb?
https://forum.illyriad.co.uk/creating-an-illyriad-website-login_topic10752_post106621.html#106621" rel="nofollow - https://forum.illyriad.co.uk/creating-an-illyriad-website-login_topic10752_post106621.html#106621

Don't know if you can do it without being able to log in first but worth looking at if you haven't already.

Tens


Posted By: SOKAPOPIS
Date Posted: 20 Oct 2021 at 17:22
This cant be done when you r unable to log in but thanks for the tip Tens .


Posted By: Artemisia
Date Posted: 20 Oct 2021 at 17:25
Same problem here, the facebook authentication gateway says the app is in development mode, so only registered test accounts can log in that way.  While we don't use facebook for authentication in my work I understand the concept, we have registered beta users for our playstore app that get a version no-one else can.

My other account which has a username and password is fine.



Posted By: SOKAPOPIS
Date Posted: 20 Oct 2021 at 21:13
I still cant connect . This starts to be very long


Posted By: Tensmoor
Date Posted: 21 Oct 2021 at 05:50
Have you tried sending an email to Cerb SOKA? He may be able to do something to help.
Got to admit I'm clutching at straws a bit here.

Tens


Posted By: Tensmoor
Date Posted: 21 Oct 2021 at 05:57
Just read up a bit and saw this post from TC about an earlier problem with FB logins for Illy:

Originally posted by GM ThunderCat GM ThunderCat wrote:

If you send the illyriad facebook page  https://www.facebook.com/illyriad/" rel="nofollow - https://www.facebook.com/illyriad/  a message then we will be able to set you up as a tester while we resolve this issue with Facebook. This will give you access.


Seems like sending a mail to Cerb might not have been such a daft idea after all Tongue

I'd strongly recommend everyone that uses FB to login get their Illy accounts set up to also be able to login via email/password combo.

Tens


Posted By: SOKAPOPIS
Date Posted: 21 Oct 2021 at 09:41
this havent been solved yet ... it s seriouly becoming annoying . Is there a dev who cares about this game ?


Posted By: Artemisia
Date Posted: 21 Oct 2021 at 12:43
I sent a message to the facebook page and am now a tester and can access my account again.  Thanks for bringing that to our attention Tensmoor


Posted By: GM Stormcrow
Date Posted: 21 Oct 2021 at 13:07
Hi everyone,

This massive PITA is something facebook have done, for unknown reasons - they've put our app into "testing mode".  

We've been in touch and they promise to get it sorted out soonest - whatever that means.

In the meantime, you can try logging in on the website - but using your facebook credentials here:  https://elgea.illyriad.co.uk" rel="nofollow - https://elgea.illyriad.co.uk and select "Facebook" under 'Choose Your Authentication'.  This *might* work.

Otherwise, please get in touch with Illy via the facebook page, and we can try and get you enabled as a tester - which would then let you in via the facebook app.

I'll keep you posted if/when we hear anything else from facebook.

Thanks for you patience.


Posted By: SOKAPOPIS
Date Posted: 21 Oct 2021 at 14:45
i have posted on facebook illy page ; for some reason what i ve posted is not there anymore and my problem still not solve . Still no way to log in threw facebook authetification . That s more than 24 H that im trying now .


Posted By: SOKAPOPIS
Date Posted: 21 Oct 2021 at 15:17
Im finally in .
Thanks devs and **** Facebook .


Posted By: Tensmoor
Date Posted: 21 Oct 2021 at 18:20
Originally posted by GM Stormcrow GM Stormcrow wrote:

Hi everyone,

This massive PITA is something facebook have done, for unknown reasons - they've put our app into "testing mode".  

We've been in touch and they promise to get it sorted out soonest - whatever that means.

In the meantime, you can try logging in on the website - but using your facebook credentials here:  https://elgea.illyriad.co.uk" rel="nofollow - https://elgea.illyriad.co.uk and select "Facebook" under 'Choose Your Authentication'.  This *might* work.

Otherwise, please get in touch with Illy via the facebook page, and we can try and get you enabled as a tester - which would then let you in via the facebook app.

I'll keep you posted if/when we hear anything else from facebook.

Thanks for you patience.


My understanding of timescales etc puts a FB `soonest` somewhere out past eon Wink


Posted By: Artemisia
Date Posted: 02 Dec 2021 at 19:03
Today's error thrown by the facebook authentication gateway looks even more serious:

Error Accessing App
We're sorry, but the application you're trying to use doesn't exist or has been disabled.




Posted By: Artemisia
Date Posted: 02 Dec 2021 at 19:07
And working again as within a couple of minutes of posting that...



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