Technical Support - Can't log in and 'ERR_CONNECTION

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Can't log in and 'ERR_CONNECTION_RESET'

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=6791
Printed Date: 16 Apr 2024 at 19:20
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Can't log in and 'ERR_CONNECTION_RESET'

Posted By: Marty
Subject: Can't log in and 'ERR_CONNECTION_RESET'
Date Posted: 03 Feb 2016 at 21:24

Hi there, I cannot log into the game :(

I just moved from home wifi to tethering from my tablet device and then tethering to my phone.

Tethering to the tablet: get the 'ERR_CONNECTION_RESET' message (for the elgea.ilyriad.co.uk page, and illyriad.co.uk)

Tether to the phone: goes immediately to the log in page, but the red 'Log In' button is not clickable.

Everything else on my laptop is working absolutely fine on both tablet and phone, only logging into Illy is having problems.

I'm on Chrome, Windows 10.

Any suggestions?

Marty

Replies:

Posted By: GM Rikoo
Date Posted: 03 Feb 2016 at 21:32

None here, will ask TC. He might have an idea. But try another browser in the meanwhile, try narrowing down when it happens exactly.

Rikoo

-------------
Illyriad Community Manager / Public Relations / community@illyriad.co.uk

Posted By: Marty
Date Posted: 03 Feb 2016 at 22:17

Result on other browsers

Tablet:

Internet Explorer 11: Cannot Display this page'

Edge: Not working

Firefox: Not working

Phone:

Internet Explorer - get to log in page, red Log In button clickable but 'Cannot display this page'

Edge: Can log in

Firefox: Can log in

Posted By: GM ThunderCat
Date Posted: 03 Feb 2016 at 23:00

Try going over SSL?

https://elgea.illyriad.co.uk/Account/LogOn" rel="nofollow - https://elgea.illyriad.co.uk/Account/LogOn

Posted By: Marty
Date Posted: 03 Feb 2016 at 23:12

Thanks TC, long time no speak

I clicked that link in Chrome and got 'ERR_TIMED_OUT'

Posted By: Rill
Date Posted: 03 Feb 2016 at 23:44

Bring back our Marti! Hope this get worked out soon.

Posted By: GM ThunderCat
Date Posted: 03 Feb 2016 at 23:50

Is a bit strange that you can't access either.

elgea and www are in two different datacenters separated by hundreds of miles, hosted by two different companies and on different networks. (forum is at a different provider again)

They are however both east coast US; I assume your wifi and phone are different providers? There might be internet connectivity issues to east coast US?

Trying something from the same location but an entirely different url does this image load?

http://illyriadextracts.blob.core.windows.net/strategic/blue-1204.png" rel="nofollow - https://illyriadextracts.blob.core.windows.net/strategic/blue-1204.png

Posted By: Marty
Date Posted: 04 Feb 2016 at 03:58

If it is a white page with a few blue markings on it, then yes it does.

Yes, phone and tablet are different providers.

Posted By: Rill
Date Posted: 04 Feb 2016 at 05:17

That url leads to a white page with blue markings for me, Marti.

Hope to see you in game soon.

Posted By: Tink XX
Date Posted: 04 Feb 2016 at 06:04

Those blue markings are in fact SIN cities on the map...

Posted By: Ptolemy
Date Posted: 04 Feb 2016 at 06:37

I thought they were the ghosts of Shark-VIC-Unbowed cities past

Posted By: Marty
Date Posted: 05 Feb 2016 at 22:31

Still unable to get in game :(

Waiting for wifi to be set up, will not be for a few days but hoping that works.

Posted By: georgeboy
Date Posted: 26 Nov 2018 at 11:09

The error http://net-informations.com/q/mis/reached.html" rel="nofollow - this site can't be reached problem is usually generated mostly if you don't have a connection to the Internet or a misconfigured network. It can also be triggered by a dead DNS server response or a firewall blocking the Google Chrome from locating the network. DNS is that network address that translates the website name to its internet address. Another reason could be the firewall preventing Google Chrome to load the webpage. In order to fix this “connection” error, there are a few simple steps that you could apply, such as:

Clear your browser cache.

Reset your IP address & flush the DNS cache.

Check proxy settings.

Disable your firewall.

Posted By: nolanchrist007
Date Posted: 11 Sep 2019 at 15:40

This could be as simple as just your network might be bugging out. Simply try to fix it by clearing cache from your browser and this usually solves the problem for me. Cheers and Good Luck