Technical Support - Disconnect/Failed Login

Print Page | Close Window

Disconnect/Failed Login

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=6753
Printed Date: 17 Apr 2022 at 22:41
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Disconnect/Failed Login

Posted By: RaventheHag
Subject: Disconnect/Failed Login
Date Posted: 09 Jan 2016 at 14:26

I downloaded the app through the Microsoft Store. When I click on the app icon on my desktop, the login screen comes up and says "connecting". After a few seconds it says "disconnected" and a prompt comes up that login is required. I click "ok" and this brings me back to the "connecting" statement, rinse and repeat.

I have tried shutting down the game completely, then restarting it. I have tried restarting my laptop, checked my internet connection, and restarting my router and modem just to make sure it wasn't a network connection issue.

I have resources just sitting and being wasted because I can't log in. Please help.

-Raven

Replies:

Posted By: Tangem
Date Posted: 09 Jan 2016 at 15:07

I have exactly the same problem. Is there a way to move my account to a login account instead of going in through the store

Tangem

Posted By: GM Rikoo
Date Posted: 09 Jan 2016 at 16:35

Try making a new way to login following these steps:

http://forum.illyriad.co.uk/2jan2015-windows-login-and-other-accounts_topic6059.html

Let me know if it works out.

Rikoo

-------------
Illyriad Community Manager / Public Relations / community@illyriad.co.uk