Technical Support - Will not load past Initalizing game page

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Will not load past Initalizing game page

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=6481
Printed Date: 17 Apr 2022 at 10:58
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Will not load past Initalizing game page

Posted By: truliac
Subject: Will not load past Initalizing game page
Date Posted: 27 Jun 2015 at 19:23

I have had this problem off and on for a few weeks now. It was only happening about once a week in the later hours of the night until day before yesterday. I could not get on after about 21:00 and was then able to get on the next morning. It then would not let me get on since about 20:00 and I still cannot get on. It goes to the Initalizing Game part of startup and then will not go any further. Time is Central Standard Time in US.

Thank you for your assistance in advance.

Replies:

Posted By: GM Rikoo
Date Posted: 27 Jun 2015 at 20:36

Please tell us some more information. Are you in a browser? Which browser? Which OS?

What is your connection like?

Have you tried to log out, log in and restart?

Are you on the Windows app?

Any other info is good as well.

The more info, the easier to maybe find a solution.

Thanks!

GM Rikoo

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Illyriad Community Manager / Public Relations / community@illyriad.co.uk

Posted By: truliac
Date Posted: 27 Jun 2015 at 20:53

I am on Windows 8.1 using Internet Explorer.

I am running the windows app.

It is set to auto log me in and it gets past where it is saying that it is logging me in. It is on the last screen saying initalizing game, which is mispelled btw. The next thing that it normally does is bring up the game.

My internet connection is a line of sight connection. I can still get on the internet fine with all other programs that I use including IE. It is version 11.

The computer was bought new in February of this year. It is an ASUS ROG gaming laptop.

Posted By: GM Rikoo
Date Posted: 27 Jun 2015 at 21:22

Try to restart the app again, but if you continue to run into issues, use the browser version. This thread should answer your questions about how to log in to the browser: http://forum.illyriad.co.uk/2jan2015-windows-8-login-and-other-accounts_topic6059.html

Sorry about that... the app is a WIP. :)

Rikoo

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Illyriad Community Manager / Public Relations / community@illyriad.co.uk

Posted By: truliac
Date Posted: 27 Jun 2015 at 21:48

I am able to get on through browser, thanks. App still not working.

Posted By: GM Rikoo
Date Posted: 27 Jun 2015 at 21:52

Yeah we're working on those issues right now -- backbone stuff as I call it.

Glad you got in though!

Rikoo

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Illyriad Community Manager / Public Relations / community@illyriad.co.uk