Armies in Limbo? No Support!
Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=5444
Printed Date: 17 Apr 2022 at 10:54
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com
Topic: Armies in Limbo? No Support!
Posted By: Cactus
Subject: Armies in Limbo? No Support!
Date Posted: 13 Feb 2014 at 03:43
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A little over a week ago I sent out some attacks.
One of the attacks was a siege which incidentally landed on an NPC which
appeared after the army was already sent.
My army won the fight , but he commander and the remaining troops
just disappeared into limbo. My city
shows they are on maneuvers under the armies tab, however they cant be found.
They do not show up on the movements as coming or going...they are just
not there. What happened to my troops? When can I get them back? I sent a petition regarding this but it was only acknowledged as being received and nothing more. That was on February 5th. No communications for several days and nothing is being done about it. This is totally frustrating!! This makes it appear that the management is on a holiday and no one has been left behind to manage the store. Is this game starting to fall apart? Maybe some weird bugs getting in to the programming? Hmmmm, that would be weird! Scary too! Whatever is happening, I would like my troops back and the commander. You can see below the attack, but that is the only record I have of them except that they still appear as being out on maneuvers. I didn’t pay them enough to stop of for some brews and pizzas. Come on! Please fix the glitch and send my troops back to their home.
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Replies:
Posted By: Rill
Date Posted: 13 Feb 2014 at 04:47
| There's nothing to siege adjacent to that square. Did the city Exodus? Or did someone else raze it? That information might help the devs nail down the problem. |
Posted By: Sisren
Date Posted: 13 Feb 2014 at 19:14
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I thought posting of IGMs was agains the ToS?? ------------- Illy is different from Physics- Reactions are rarely Equal, and rarely the opposite of what you'd expect... |
Posted By: Aurordan
Date Posted: 13 Feb 2014 at 19:36
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You might need to review the ToS. Hope this gets cleared up soon Cactus :(
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Posted By: Brandmeister
Date Posted: 13 Feb 2014 at 20:08
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Is it against the ToS to post your own IGMs? Because that would seem a little silly. The spirit of the rule is probably to avoid dragging private conversations onto the forums. I will note, as a professional engineer, that long bug reports mixed with antagonism is not an effective way to get attention in the bug queue. Short, factual bug reports work the best. If no response is immediately received, then I recommend a short, polite request for an update every few days, made through the standard feedback system. While that might not be as emotionally satisfying for a frustrated customer, in my experience it is considerably more effective. |
Posted By: Malek
Date Posted: 13 Feb 2014 at 22:26
| This has also occurred for another player with 26k knights in limbo. Petition # is 9655. To my knowledge it is a similar issue with the NPC bug that was corrected. |
Posted By: Brandmeister
Date Posted: 14 Feb 2014 at 00:33
| It's possible that bug fix introduced a new bug. Which is why nightly regression testing is so important. |
Posted By: Cactus
Date Posted: 14 Feb 2014 at 13:16
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When I sent, and when the siege arrived, the city was there. The problem started when the scuttlers happened to be on the tile when the siege landed. I had since cleared the city with another attack.. I posted the email to show the situation because it actually shows the army and was easier than I could explain it. It is just an attack email and nothing more. The attack was won but the remaining troops never returned and do not show up other than being on maneuvers. I have been polite in my communications. It is not like I am "name calling" or being mean. I just want my problem fixed. Some candor does come up with this request, and I have been posting every couple of days to the petition asking about the problem. Posting this situation to the forums was suggested to me for possibly drawing more attention to the problem. I don't normally post in the forums. If I broke rules, it was unintentional. Bottom line; i just want the problem fixed and I am sure if you were in this situation, you would want it fixed too.
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Posted By: Arcangelo
Date Posted: 17 Aug 2014 at 17:00
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This is the same exact situation that has happened to me recently. I have filed a petition, but have heard nothing for two weeks. I sent an army and encountered NPC's on the square after it arrived. The army survived, but never started the siege. The army shows up on the tab as on maveoures, upkeep costs keep coming out, yet they are nowhere on the map or usable. And the city disappeared as well. Petition # 10283. How long did it take for your situation to get resolved?
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Posted By: Angrim
Date Posted: 17 Aug 2014 at 21:52
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Rikoo's advice for petitions that aren't moving is to update them regularly, which has the effect of keeping them at the top of the (apparently FIFO) queue. |
Posted By: Rill
Date Posted: 17 Aug 2014 at 22:28
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Posting in-game mails between players or between players and devs is against the TOS. Posting system-generated reports is not now nor ever has been against the TOS. To quote rule 5 under forum-specific: Public posting of private messages between fellow players or players and Illyriad staff is prohibited. This includes discussions of warnings and suspensions of both game and forum accounts.
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Posted By: Brandmeister
Date Posted: 17 Aug 2014 at 23:50
* Brandmeister clutches his engineering funny bone. LIFO. It would be a Last In, First Out queue. FIFO (First In, First Out) would mean the oldest petitions get addressed first, which is obviously not how it works. |
Angrim wrote:Posted By: Arcangelo
Date Posted: 18 Aug 2014 at 00:53
| So how do you update it? I submitted a second one today (two weeks after the first one) under a different topic heading. |
Posted By: Brandmeister
Date Posted: 18 Aug 2014 at 01:02
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Just go to your petitions, click the link for that petition, and Add Comment. Starting a new petition probably isn't going to help. |
Posted By: Arcangelo
Date Posted: 18 Aug 2014 at 03:34
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I found it, thanks. it did help as I finally did get a response, Acknowledged, Under Investigation, lol You would think since this has happened in the past, that it would be something easy to fix. But I guess nothing is ever the same.... I do know this, all my future sieges, I will kill any NPC's that even get close it my encampment.
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Posted By: GM Rikoo
Date Posted: 18 Aug 2014 at 14:03
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We are very aware of the issue (issues, actually, this is not just one particular issue as it might seem) and have been working on it as well as some releases. I asked players to start a forum thread, to fill out more details as they could or to update petitions. I am continuing to keep an eye on it and we will let everyone know when we get a fix. Thanks! GM Rikoo ------------- Illyriad Community Manager / Public Relations / community@illyriad.co.uk |
Posted By: Epidemic
Date Posted: 19 Aug 2014 at 03:51
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My alt has had an army in limbo for quite some time now, it was a marker army sent to fake siege a town. It's still listed in Orders as sieging but is nowhere to be found. |
Posted By: M6 Redneck
Date Posted: 19 Aug 2014 at 14:47
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Another to add to the list... Army name = Fast 1,663 chariotees 25 Catapults with draught horses 2 * commanders lvl 53 + 51 From city 7. Mireside Hearth Army was sent to siege this town -473|-801 in Azura 2. Colchester From the square -474/-802 On arrival it hit and wided out a group of NPCs. I do not have the IGM. The NPCs were Rhinos The army would have landed approx 2200 18th August server time. It does not show on map or on army movements page. Commanders show on cammander page Army shows as on manoeuvres on army page PETITION 10330 Cheers, M6
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Posted By: GM Rikoo
Date Posted: 19 Aug 2014 at 14:52
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Thanks for the information all, but if I may ask: take a screen shot as well? It might be handy to see any army listings or anything else that might be wonky. If you don't want to, cool, but feel free to black out any "hidden" stuff. Also, include browser type, connection... as much info as possible. Dates, times, etc etc etc. Thanks a ton, and we apologize again for this/these issues! GM Rikoo ------------- Illyriad Community Manager / Public Relations / community@illyriad.co.uk |
Posted By: Albatross
Date Posted: 19 Aug 2014 at 16:42
For the Army Encampment group, perhaps wrapping the army name in a link to the army (as is done in the Outbound Military Movements and Inbound Military Movements groups) might help reveal some army IDs. edit: it's an integrity problem, this suggestion is imperfect. It's based on the assumption that if a player can see it in Orders, then there's a reference to towns, but not perhaps to whatever object is used as basis in the maps, or whatever the timer/scanner event looks at.
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Posted By: M6 Redneck
Date Posted: 19 Aug 2014 at 18:25
   Do they help/ IE. M6
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Posted By: GM Rikoo
Date Posted: 19 Aug 2014 at 19:23
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No, I'm sorry too small. You can just email the larger ones to me at community@illyriad.co.uk ... that way you can send full size! :) GM Rikoo ------------- Illyriad Community Manager / Public Relations / community@illyriad.co.uk |
Posted By: Angrim
Date Posted: 19 Aug 2014 at 23:05
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