Login button doesn't respond
Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=5232
Printed Date: 17 Apr 2022 at 11:08
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com
Topic: Login button doesn't respond
Posted By: AZADICAN
Subject: Login button doesn't respond
Date Posted: 26 Aug 2013 at 10:19
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Hello GM's, As also mentioned in the emails which I have sent to you, I'm still not able to log in from my work. I can log in from home and also with my phone, but login button just doesn't do anything on my work. Some details: - This happened after factions update; - I also used Ccleaner just before log in; - I use chrome and ie8 - I have tried to log in from a other PC in office, but also from there I couldn't log in, so there is also a small chance that our ICT nerds are responsible for this. I have done a research on google, but couldn't find anything helpful. So, please help. Regards, Azad ------------- 
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Replies:
Posted By: AZADICAN
Date Posted: 30 Aug 2013 at 07:19
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Please don't rush with any reply, take your time. I almost got a promotion for working so hard for last 2 weeks (I have to do something when I can't login to Illy at work). -------------
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Posted By: GM Stormcrow
Date Posted: 30 Aug 2013 at 22:23
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Hi Azadican, The game code is the same, regardless of where you log in from, so I can only surmise that your workplace firewalls are preventing you from logging into illy whilst you're there. We clearly can't diagnose anything further for an issue that appears only to be affecting you (but that isn't related to your account as you can log in fine from home) and is only related to login attempts from your workplace environment. Apologies, but we can't help with this one. Regards, SC
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Posted By: AZADICAN
Date Posted: 03 Sep 2013 at 16:34
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Hello
SC, Thanks for your reply. I
don't think that firewall has to do anything with this, because otherwise they
would block the site and not only login button.
When I go to
"inspect element" with chrome, I get next error messages: uncaught referenceerror
$ is not defined uncaught syntaxerror
unexpected identifier I have googled it and it seems to be a java script error, but I couldn't find any
answer to my problem. Does those errors say anything to you? Can I change something in the script, so I can loggin again? Thanks in advance. -------------
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Posted By: GM Luna
Date Posted: 03 Sep 2013 at 16:45
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Can you update your browsers? IE8 isn't fully supported anyway. Luna ------------- GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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Posted By: AZADICAN
Date Posted: 05 Sep 2013 at 07:28
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I'm afraid that is not possible Luna. I'm using Chrome most of the time, so I don't think that is the problem. -------------
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Posted By: dmar
Date Posted: 09 Oct 2013 at 12:42
| Apparently I'm having the exact same problem here. I logged in this morning, then I was somehow expelled from the game and been unable to have the login screen load in any browser at work, but logged in from cell phone. |
Posted By: AZADICAN
Date Posted: 09 Oct 2013 at 13:31
Sorry to hear that dmar. My problem is still not solved. Let me know if you find a solution. -------------
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dmar wrote:Posted By: AZADICAN
Date Posted: 21 Oct 2013 at 15:34
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This morning I couldn't loggin, but now suddenly I can loggin to Illy at work. I don't know what you have changed, but just keep it like this. No updates anymore :) -------------
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