Account Recovery
Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=5065
Printed Date: 17 Apr 2022 at 10:56
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com
Topic: Account Recovery
Posted By: Bolvar Fordragon
Subject: Account Recovery
Date Posted: 30 Apr 2013 at 07:54
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Hello, Before 2 days i tried to change my accounts email but apparently i did wrong and i entered a non existent email. I sent an email at your support but no answer. The problem is that i cant login with both my previous email nor the new email and i am locked out of my account. The user name or password provided is incorrect. Please try different information or http://elgea.illyriad.co.uk/Account/Register" rel="nofollow - create a new account . If you have forgotten your username or password you can reset it on the http://elgea.illyriad.co.uk/Account/ForgottenPassword" rel="nofollow - Forgotten Password page. Or review the http://www.illyriad.co.uk/Support/Account" rel="nofollow - account support page if you believe this is in error My new email is not activated and doesn't work and the previous one is not in the database cause i asked for change.. Any ideas? |
Replies:
Posted By: abstractdream
Date Posted: 30 Apr 2013 at 09:14
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If the email address you entered in error is not taken, register it and try again. Of course, that's assuming it is possible (yahoo or some such). On the other hand...two days? Start over. You won't be loosing much progress. ------------- |
Posted By: Bolvar Fordragon
Date Posted: 30 Apr 2013 at 09:24
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Sent the email two days ago Have 3 towns in game and going for 4rth. I am using Google mail to enter the game but changed it by mistake to a wrong one!(WAnted to just use my new Google mail) |
Posted By: Rill
Date Posted: 30 Apr 2013 at 13:09
| try mailing accounts@illyriad.co.uk |
Posted By: Bolvar Fordragon
Date Posted: 30 Apr 2013 at 15:08
| As i said i did 2 days ago and still no response |
Posted By: GM Luna
Date Posted: 30 Apr 2013 at 18:22
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If you can't access the email address attached to the account in order to get the password reset, it is difficult to verify the account is actually yours. You need to work on getting your email access again it sounds like. Luna ------------- GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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Posted By: KillerPoodle
Date Posted: 30 Apr 2013 at 22:55
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It sounded to me as though he mistyped the email address which is why he can't get access to the one you guys have registered. Obviously it's easy to say that and hard to verify. ------------- "This is a bad idea and we shouldn't do it." - endorsement by HM "a little name-calling is a positive thing." - Rill |
Posted By: Bolvar Fordragon
Date Posted: 01 May 2013 at 16:16
Seems you didnt read my post! I said i tried to change my email and i entered a wrong one(Possibly non existant) and i cant access my account at ALL! Nor my previous email is working and ofc not the email i was going to use! And also the email i entered doesn't work cause i didn't verify it! |
GM Luna wrote:Posted By: Epidemic
Date Posted: 01 May 2013 at 17:58
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I can understand your frustration. I have a question... Have you tried to log in by using only your character name and password? Have you tried to experiment with the different types of authentication? |
Posted By: Tordenkaffen
Date Posted: 01 May 2013 at 20:42
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Bolvar just start again - I don't think you'll get anywhere with the old one. Careful what you tamper with. Find a good alliance to get you started and capture a few cities to reach the status quo. Best wishes ------------- "FYI - if you had any balls you'd be posting under your in-game name." - KP |
Posted By: The_Dude
Date Posted: 01 May 2013 at 23:36
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Bolvar, I don't think you will get any help. As GM Luna says, the only way she can know you are legitimately the account owner is through the e-mail account attached to the player account. This is understandable from the perspective of Illyriad Games. I hope you start over with a new account.
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Posted By: Bolvar Fordragon
Date Posted: 02 May 2013 at 06:55
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Is it possible to sent me a new verification email? Cause i have created the email,tried to password recovery but the email is not verified and nothing happens. I don't understand why is this so hard to change my email or sent me again a verification email. |
Posted By: Arakamis
Date Posted: 02 May 2013 at 09:19
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Because, no offense but you might be someone else trying to take over an account. Well, I believe you are the legitimate owner of the account but they probably need something more than believing in words (perfectly understandable), so you need some sort of a proof that you really are the owner of the account. I don't know how you can provide such data but try contacting them through e-mails. That is your best shot in this imo.
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Posted By: Bolvar Fordragon
Date Posted: 02 May 2013 at 19:32
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I did contact them via email and still no answer! Seems they want me to quit the game cause i will not start all over again! I am ready to provide any infos if they want me to |
Posted By: Bolvar Fordragon
Date Posted: 08 May 2013 at 10:44
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So this is so hard for the company to respond to my emails? Why so much ignore? Respond to my email is not that hard! You wasted 4 months of my time cause you dont want to help me? |
Posted By: Bolvar Fordragon
Date Posted: 08 May 2013 at 10:47
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Managed to enter my account somehow.... Close this. |