Can't Login to My Account
Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=4290
Printed Date: 17 Apr 2022 at 11:07
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com
Topic: Can't Login to My Account
Posted By: Arctic55
Subject: Can't Login to My Account
Date Posted: 04 Oct 2012 at 02:35
So, Sarah123 is not my in-game name (FYI). I go by a different name (in game) but can't change my forum name. This morning I log into my account and everything was fine. Then during the afternoon I tried to login and I could not click the Login butten. I put in my username and password but the "Log In" butten was and still is not clickable. I need to log in. My alliance is depending on me for some stuff. And I am really active in the tournament... but can't login to send the armys I'm preparing.  Help |
Replies:
Posted By: lethargic0N3
Date Posted: 04 Oct 2012 at 02:37
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I'm having the same problem too.. I've tried Firefox and Safari, cleared the cache, rebooted computer and modem/router everything else seems ok.. but the login button just doesn't seem to work |
Posted By: FIGJAM
Date Posted: 04 Oct 2012 at 02:53
| I also have the same issue, Firefox, Chrome, Explorer and Safari all experience the same thing, if I login via Facebook page it only loads half the page for me then hangs |
Posted By: GM ThunderCat
Date Posted: 04 Oct 2012 at 03:03
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This is an issue that should fix itself shortly: http://forum.illyriad.co.uk/display-problem-on-chrome_topic4286.html" rel="nofollow - http://forum.illyriad.co.uk/display-problem-on-chrome_topic4286.html Meanwhile we have moved the source the script files so you should be able to login. Some image files may be missing until the DNS changes propagate to your locality of the internet.
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Posted By: Rill
Date Posted: 04 Oct 2012 at 03:04
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I am guessing this relates to the change GM Thundercat references in this post. He says it will take a while for the change to propagate, so keep trying. http://forum.illyriad.co.uk/display-problem-on-chrome_topic4286.html" rel="nofollow - http://forum.illyriad.co.uk/display-problem-on-chrome_topic4286.html Of course if I am wrong and it has nothing to do with this, someone feel free to correct me.
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Posted By: Rill
Date Posted: 04 Oct 2012 at 03:05
| Ninja'd by Thundercat. |
Posted By: lethargic0N3
Date Posted: 04 Oct 2012 at 03:09
| Thanks for the reply GM Thundercat, I wasn't sure if it was related as I was unable to login. I can now login and I guess it's just a matter of time before it becomes usable again. |
Posted By: FIGJAM
Date Posted: 04 Oct 2012 at 03:20
| yes thank you, can login via firefox now just the city doesn't look right and can't click on buildings. Chrome is OK though |
Posted By: dunnoob
Date Posted: 04 Oct 2012 at 06:18
| Continued from the http://forum.illyriad.co.uk/forum_posts.asp?TID=4286&PID=54913&title=display-problem-on-chrome#54913" rel="nofollow - Chrome -thread, IE9 also hangs with exactly the same symptoms. Even the About, Privacy, and Terms links at the bottom of the Welcome to Illyriad page don't work, and the resource icons are not shown instead of [@i=4|1], etc. |
Posted By: Gragnog
Date Posted: 04 Oct 2012 at 11:58
| Glad to see it is not just me. I can log in but everything just hangs. Safari, Firefox and chrome all the same. Just when I got some time to send out armies as well. |
Posted By: lethargic0N3
Date Posted: 04 Oct 2012 at 12:01
| Changed my DNS server and things seem to be working.. I guess I really am on a slow part of the internet |
Posted By: Crozno
Date Posted: 08 Nov 2012 at 14:13
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Is there any options to login without using the CDN network? cdn9 is giving a 400 Bad Requests. So I can find the scripts on cdn8, but my attempts to override DNS to point there (clearing out the host and browser caches) still fails. I must be missing something, but would just like an easier option when CDN provider machine fails. Additional question: Is this automatically detected or do players need to report CDN issues? If we need to report it then what do you want to know? Thanks.
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Posted By: GnuTri
Date Posted: 08 Nov 2012 at 14:33
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Can't log in here either. I've tried Firefox, Chrome and IE. I don't get an error message - it just doesn't do anything when I click Log In. ------------- http://elgea.illyriad.co.uk/a/p/77638" rel="nofollow"> 
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Posted By: GM ThunderCat
Date Posted: 08 Nov 2012 at 15:29
| We are looking into this. |
Posted By: Elmindra
Date Posted: 08 Nov 2012 at 15:53
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Yeah, I can't even get the login to work after Illy just quit on me a few minutes ago.
Update, Illy seems broken on both Chrome and IE.
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Posted By: adashia
Date Posted: 08 Nov 2012 at 17:07
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So the issue just seems to be javascript / in the form submission.. I switched to firefox to use developer toolbar, etc. If I edit the html for that picture to be as follows.. <img src="http://cdn1.illyriad.co.uk/login_up.jpg" alt="Login" id="btnLogin" class="over shadow" onclick='document.forms["frmLogin"].submit();'> forcing that javascript to fire, the same as in the function later in the page would normally.. it logs in. Now after it logs in.. for me.. everything's a mess, images not being found, page is gobbly gook, etc etc etc. It's like all the directory with the images and the directory with the style information are not found or are in the wrong place. Miss my Illy maybe if I edit the source and force fire the form on chrome it will work.. EDIT: looking at javascript console in developer tools in chrome.. it seems like some important js files aren't being found.. Failed to load resource: the server responded with a status of 400 (Bad Request) http://cdn9.illyriad.com/scripts/jquery-1.7.2.min.js" rel="nofollow - http://cdn9.illyriad.com/scripts/jquery-1.7.2.min.js Failed to load resource: the server responded with a status of 400 (Bad Request) http://cdn9.illyriad.com/scripts/jquery.dd.js" rel="nofollow - http://cdn9.illyriad.com/scripts/jquery.dd.js Failed to load resource: the server responded with a status of 400 (Bad Request) http://cdn9.illyriad.com/scripts/jquery.ba-throttle-debounce.min.js" rel="nofollow - http://cdn9.illyriad.com/scripts/jquery.ba-throttle-debounce.min.js Uncaught ReferenceError: $ is not defined http://elgea.illyriad.co.uk/Account/LoginOA?dnoa.userSuppliedIdentifier=https%3A%2F%2Fwww.google.com%2Faccounts%2Fo8%2Fid&openid.mode=setup_needed&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0" rel="nofollow - LoginOA:341 Uncaught ReferenceError: $ is not defined the jquery js library isn't being found.. so things like $ aren't working. Gives credence to Crozno was saying.. It's all about the cdn9 Further..: pinging cdn9.illyriad.com works fine.. so it must be something about the /scripts resolution on the server? rrdhcp-10-32-233-64:~ *******$ ping cdn9.illyriad.com PING a73.dscg10.akamai.net (146.82.2.115): 56 data bytes 64 bytes from 146.82.2.115: icmp_seq=0 ttl=53 time=62.159 ms 64 bytes from 146.82.2.115: icmp_seq=1 ttl=53 time=78.744 ms 64 bytes from 146.82.2.115: icmp_seq=2 ttl=53 time=29.155 ms 64 bytes from 146.82.2.115: icmp_seq=3 ttl=53 time=50.988 ms 64 bytes from 146.82.2.115: icmp_seq=4 ttl=53 time=64.703 ms |
Posted By: Gragnog
Date Posted: 08 Nov 2012 at 17:25
chrome is working but messed up for me. Firefox and Safari refuse to work. And in the middle of a war as well. Gives us all time to just sit and think about it.  |
Posted By: Gragnog
Date Posted: 08 Nov 2012 at 18:40
| Just saw Smokey run into GC naked and then even Chrome froze up. Whats up with that? |
Posted By: GM Stormcrow
Date Posted: 08 Nov 2012 at 18:42
| Update: http://forum.illyriad.co.uk/connectivity-issues-broken-images-buttons-etc_topic4450.html" rel="nofollow - http://forum.illyriad.co.uk/connectivity-issues-broken-images-buttons-etc_topic4450.html |
Posted By: Aeonflux
Date Posted: 08 Nov 2012 at 18:43
| I'm having the same issue, was logged in earlier, but then switched on global chat, and now none of the .jpg's and resolve for some reason. I've tried different browsers with the same results, I cannot log back in. |
Posted By: Aeonflux
Date Posted: 08 Nov 2012 at 18:44
| sweet, thanks GM SC! |
Posted By: Epidemic
Date Posted: 08 Nov 2012 at 19:05
| I was finally able to log in a few minutes ago, saw a messed up screen. I tried refreshing, then logging back in, and now i'm back to not being able to log in. I'm optimistic it'll be back up sooner than later. |
Posted By: Epidemic
Date Posted: 08 Nov 2012 at 20:37
| I can now play by using Chrome |
Posted By: Llyr
Date Posted: 08 Nov 2012 at 21:49
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I'm having problems with all 3 browsers (IE, Firefox, Chrome). Either can't log in at all, or log in and see an incomplete screen (most graphics missing) and cannot take any actions.
------------- http://elgea.illyriad.co.uk/a/p/187558" rel="nofollow">  |
Posted By: Hazga
Date Posted: 11 Nov 2012 at 18:13
| The same by me. I can not log in about 3 days. |