Technical Support - Server is Down?

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Server is Down?

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=3109
Printed Date: 17 Apr 2022 at 01:00
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Server is Down?

Posted By: Rill
Subject: Server is Down?
Date Posted: 24 Jan 2012 at 19:16

First the resource icons broke, then I cleared my browser cache and attempted to reload, now I can't get back in, just get a hang screen.

Replies:

Posted By: GM Luna
Date Posted: 24 Jan 2012 at 19:20

No, the server is not down at the moment.

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GM Luna | Illyriad Community Manager | community@illyriad.co.uk

Posted By: Bomshanka
Date Posted: 24 Jan 2012 at 19:25

Im not able to get in either - Exact same symptoms as Rill

Edit: I only have the top scroll - empty, the top Illyriad logo and an unloaded "Notifications" area and the loading symbol spinning towards eternity...

Posted By: Rill
Date Posted: 24 Jan 2012 at 19:29

Same problem in both Chrome and Internet Explorer. The initial screen at www.illyriad.co.uk is messed up (graphic items are out of place), same thing on the login screen, then I login and it just hangs.

Posted By: The_Dude
Date Posted: 24 Jan 2012 at 19:31

I can't get a proper screen load either - both Chrome and IE9 fail.

Posted By: GM Luna
Date Posted: 24 Jan 2012 at 19:33

OK. Something is up. Looking into it now. Please hold.

Luna

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GM Luna | Illyriad Community Manager | community@illyriad.co.uk

Posted By: Bonaparta
Date Posted: 24 Jan 2012 at 19:34

I can only get in with Safari, but all icons are missing.

Posted By: Rasak
Date Posted: 24 Jan 2012 at 19:36

Same problems, with both iceweasel and chromium.

Posted By: PurpleRain
Date Posted: 24 Jan 2012 at 19:37

I'm using an up to date firefox, the main Illy screen buttons are all over the place and general ingame graphics are missing too.

I can get into the game and AC is moving, but cannot return mail or see graphics within mail

The mini map has just come back on so perhaps its in the process of being fixed :)

Posted By: bansisdead
Date Posted: 24 Jan 2012 at 19:38

Im running the latest ver. of Firefox, all im missing is the background image. All buttons working and icons seem to be in correct place.

Posted By: GM ThunderCat
Date Posted: 24 Jan 2012 at 19:38

This should now be resolved. You may need to refresh the browser/clear the cache.

Posted By: Rill
Date Posted: 24 Jan 2012 at 19:39

all better now, thank you!

Posted By: bansisdead
Date Posted: 24 Jan 2012 at 19:41

Sorted!!!

Posted By: dunnoob
Date Posted: 24 Jan 2012 at 19:41

Works again... Thanks for info, Rill, I wasn't sure if it's something on my side.

Posted By: PurpleRain
Date Posted: 24 Jan 2012 at 19:43

Yup all back here, thanks!! :)

Posted By: dunnoob
Date Posted: 26 Jan 2012 at 06:42

If it's not only me the problems started again at about 04:30 server time, and so far the usual tricks (clear cache, restart browser, reboot OS) don't help: Login works, forum works, but the "welcome to Illyriad" page hangs showing the begin of the "raw" (undecoded) notifications. The event countdowns are frozen at the initial state. After a reload the next events are updated, but again frozen. After some time all server connections (server6221.dedicated.webfusion.co.uk) are terminated, nothing happens, the top navigation bar isn't shown.

No interesting modifications on my side since I joined Illyriad, let alone today (chrome 16.0.912.77).e

Posted By: Rill
Date Posted: 26 Jan 2012 at 06:45

I'm still able to play Illy, dunooob, including chat and mail. Sounds like the problem is getting into Illy.

Posted By: Rill
Date Posted: 26 Jan 2012 at 06:59

Others are continuing to report being required to login repeatedly.

Posted By: GM ThunderCat
Date Posted: 26 Jan 2012 at 07:06

We are looking into this

Posted By: dunnoob
Date Posted: 26 Jan 2012 at 07:31

GM ThunderCat wrote:

We are looking into this

Good, I just tested various odd things like 25 simultaneous logins over (in essence) ISDN bandwidth: Everything from o2-DE IPs such as 81.113.x.y is me testing, not a real attack on your server... Geek

My unmodified privacy defenses are rather harsh (no 3rd party cookies, google analytics hardwired as 127.0.01, the works).

Tnx for info, Rill, I'm on my last day (for the next month) with "reduced mobile broadband" bandwidth, and at those times I'm never sure if it's only me (= my ISP) or something on the other side.

Posted By: GM ThunderCat
Date Posted: 26 Jan 2012 at 10:14

This should now be resolved, thank you for you patience...

Posted By: dunnoob
Date Posted: 26 Jan 2012 at 10:16

Using IE9 I added lots of dubious info, notably that IE9 also fails, and when I wanted to add an emoticon IE9 managed to destroy the content of the "quick reply" form while asking me if I want to permit the emoticon popup. Sigh.

Slightly annoying, I can see that my build queue is now empty, and I can't add common grounds plus farm level 13 while waiting for a fix. [Insert crying smiley here]

Posted By: GM ThunderCat
Date Posted: 26 Jan 2012 at 10:26

dunnoob wrote:

Using IE9 I added lots of dubious info, notably that IE9 also fails, and when I wanted to add an emoticon IE9 managed to destroy the content of the "quick reply" form while asking me if I want to permit the emoticon popup. Sigh.

Slightly annoying, I can see that my build queue is now empty, and I can't add common grounds plus farm level 13 while waiting for a fix. [Insert crying smiley here]

Not entirely sure what that means? Is that the forum causing an error?

Posted By: dunnoob
Date Posted: 26 Jan 2012 at 11:21

GM ThunderCat wrote:

Is that the forum causing an error?

My guess is that the popup blocker in IE9 is kind of stupid, after permitting the popup it reloaded the page for a quick reply (forgetting what I typed before). Anyway, IE9 was only a test, and as expected IE9 doesn't help with the game problem.

For Chrome Illy still hangs: There are apparently 93 elements in a "performance audit" for the first page after logon, resulting in four suggestions:

There are multiple resources served from same domain. Consider combining them into as few files as possible.

4 JavaScript resources served from elgea.illyriad.co.uk.

Compressing the following resources with gzip could reduce their transfer size by about two thirds (~76.60KB):

http://elgea.illyriad.co.uk/scripts/illyriad232-min.js" rel="nofollow - illyriad232-min.js could save ~76.60KB

To further improve cache hit rate, specify an expiration one year in the future for the following cacheable resources:

http://www.oxytube.com/js/chromeServerV44.js" rel="nofollow - www.oxytube.com/js/chromeServerV44.js
http://elgea.illyriad.co.uk/scripts/ba-emotify2.min.js" rel="nofollow - ba-emotify2.min.js
http://elgea.illyriad.co.uk/scripts/ck/ckeditor.js" rel="nofollow - /scripts/ck/ckeditor.js
http://elgea.illyriad.co.uk/scripts/illyriad232-min.js" rel="nofollow - illyriad232-min.js

The following resources are explicitly non-cacheable. Consider making them cacheable if possible:

http://elgea.illyriad.co.uk/#/Military/Movements" rel="nofollow - /#/Military/Movements
http://elgea.illyriad.co.uk/Handler/UnitJs.ashx" rel="nofollow - UnitJs.ashx

The following external CSS files were included after an external JavaScript file in the document head. To ensure CSS files are downloaded in parallel, always include external CSS before external JavaScript.
1 inline script block was found in the head between an external CSS file and another resource. To allow parallel downloading, move the inline script before the external CSS file, or after the next resource.

Of course that's likely all beside the point if folks with a reasonable bandwidth are also affected.

It's interesting that the logout button is visible, but clicking it has apparently no effect (some event listener does not yet listen when the first page hangs). The six buttons in the "next events" have a visible effect (something is sent transmitted and received, the URL reflects the clicked button), but don't revive the hanging "welcome to Illy" page. The top nav bar is still hidden; whatever toggles the inline "display: none" style is not executed.

Posted By: GM ThunderCat
Date Posted: 26 Jan 2012 at 11:41

dunnoob wrote:

To further improve cache hit rate, specify an expiration one year in the future for the following cacheable resources:

http://www.oxytube.com/js/chromeServerV44.js" rel="nofollow - www.oxytube.com/js/chromeServerV44.js

Any idea what this is?

Posted By: Prometheuz
Date Posted: 26 Jan 2012 at 11:55

Unable to get a response to any commands when using Chrome. I can log in but when i click for first command the system crashes????

Posted By: dunnoob
Date Posted: 26 Jan 2012 at 12:27

GM ThunderCat wrote:

dunnoob wrote:

http://www.oxytube.com/js/chromeServerV44.js" rel="nofollow - www.oxytube.com/js/chromeServerV44.js

Any idea what this is?

Vague idea, an obscure YouTube downloader 11.0, I'll test to deactivate this extension, and report if that helps.

Posted By: dunnoob
Date Posted: 26 Jan 2012 at 13:52

Here's a typical error console output, after I loaded the header background image manually to have it in the cache:

 http://elgea.illyriad.co.uk/scripts/combined-lib-9.js" rel="nofollow - http://elgea.illyriad.co.uk/scripts/combined-lib-9.js Failed to load resource
 http://elgea.illyriad.co.uk/Handler/UnitJs.ashx" rel="nofollow - http://elgea.illyriad.co.uk/Handler/UnitJs.ashx Failed to load resource
 http://elgea.illyriad.co.uk/scripts/illyriad232-min.js" rel="nofollow - http://elgea.illyriad.co.uk/scripts/illyriad232-min.js Failed to load resource
 http://elgea.illyriad.co.uk/scripts/ck/ckeditor.js" rel="nofollow - http://elgea.illyriad.co.uk/scripts/ck/ckeditor.js Failed to load resource
 http://elgea.illyriad.co.uk/" rel="nofollow - http://elgea.illyriad.co.uk/:603 Uncaught ReferenceError: $ is not defined
 http://elgea.illyriad.co.uk/scripts/ck/adapters/jquery.js" rel="nofollow - jquery.js:6 Uncaught ReferenceError: CKEDITOR is not defined
 http://elgea.illyriad.co.uk/scripts/tt5-jquery-1.4.4-ui-1.8.12.js" rel="nofollow - http://elgea.illyriad.co.uk/scripts/tt5-jquery-1.4.4-ui-1.8.12.js Failed to load resource
 http://elgea.illyriad.co.uk/scripts/jquery.mousewheel.min.js" rel="nofollow - jquery.mousewheel.min.js:11 Uncaught ReferenceError: jQuery is not defined
 http://elgea.illyriad.co.uk/" rel="nofollow - http://elgea.illyriad.co.uk/:637 Uncaught ReferenceError: $ is not defined

Posted By: xamos
Date Posted: 26 Jan 2012 at 20:53

¿no hay nadie de españa?

Posted By: GM Luna
Date Posted: 26 Jan 2012 at 21:08

Xamos, we only officially provide English language support for Illyriad. Is there something I can help you with?

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GM Luna | Illyriad Community Manager | community@illyriad.co.uk

Posted By: iluvpie3
Date Posted: 26 Jan 2012 at 22:32

Prometheuz wrote:

Unable to get a response to any commands when using Chrome. I can log in but when i click for first command the system crashes????

Same issue here

Posted By: Anjire
Date Posted: 26 Jan 2012 at 22:33

Game has crashed for me now in all browsers Chrome, Firefox, and Safari.

Logs me into the herald screen but crashes when trying to load the chats finally kicking me back to the log in screen.

Posted By: GM Luna
Date Posted: 26 Jan 2012 at 22:34

Working on the issue now. Sorry for the inconvenience everyone!

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GM Luna | Illyriad Community Manager | community@illyriad.co.uk

Posted By: (EOM) Harry
Date Posted: 26 Jan 2012 at 22:34

Exact same symptoms as Anjire

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Fool's watch the land when the problem is in the heart.

Posted By: Rill
Date Posted: 26 Jan 2012 at 22:52

I started a new thread "Jan. 26 Server is Down AGAIN" to consolidate problem reports.

Posted By: dunnoob
Date Posted: 27 Jan 2012 at 00:49

Thanks, Rill, but I stick to this thread, because my problems immediately vanished after my ISP initiated the monthly 5 GB with real (= UMTS) mobile broadband bandwidth some minutes ago. Before (yesterday in my timezone, before 23:00Z) I found an interesting way to maximize the failed login attempts:

1: clear cache, login, and start the Chrome "error console" (an option in "inspect this element")

2: after login the first (hanging) page loads, and the error console shows all load errors

3: if a load error affects a script (anything.js) reload the first page (goto 2), it's anyway hopeless

With this "watch error console and reload a.s.a.p." trick I arrived at about 5 reloads/minute. Out of curiosity I also tested a ping to the elgea server: Normally it's about 200ms without packet loss. At the time when the first page hangs it's 200ms up to over 3000ms with 30% packet loss. Unsurprisingly this does not work, one ore more of the critical anything.js are never loaded. For a few hours yesterday I was lucky and got two working Illy browser tabs -- all attempts to open a third Tab failed, but hey, one good tab is enough to keep the build and research queues busy.

Illy worked also for low bandwidth last week, apparently a code or server change over the weekend was a seriously bad idea for some "smallband" users.