Each time I log in I get logged out
Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=3043
Printed Date: 17 Apr 2022 at 11:06
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com
Topic: Each time I log in I get logged out
Posted By: Naxos
Subject: Each time I log in I get logged out
Date Posted: 07 Jan 2012 at 18:40
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Every single time I log into Illyriad I am on for about a few seconds then it promptly kicks me out. I'm out of ideas why it does this, but it has been happening for the last 2 days. |
Replies:
Posted By: GM Luna
Date Posted: 07 Jan 2012 at 18:43
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Do you connect using Facebook? ------------- GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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Posted By: Naxos
Date Posted: 07 Jan 2012 at 19:50
| no I do not |
Posted By: Naxos
Date Posted: 08 Jan 2012 at 11:55
| Do I need to? |
Posted By: GM Luna
Date Posted: 08 Jan 2012 at 16:24
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A few more questions: What browser are you using and what version of it? Do you get a "chat cannot connect" error before disconnection? And is it possible you are logged in somewhere else? ------------- GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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Posted By: Naxos
Date Posted: 08 Jan 2012 at 21:38
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I'm using Google Chrome I don't know what version though and it does say chat cannot connect before I get booted. I'm studying abroad right now in England and this only just started happening when I arrived I am logged off everywhere else, just logging on and staying on seems to be the issue
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Posted By: Naxos
Date Posted: 09 Jan 2012 at 21:59
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I know it's not my computer since I tried to log on on a different computer
It's also not the browser as I've used different ones to try to get on, and with the same result.
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Posted By: GM ThunderCat
Date Posted: 10 Jan 2012 at 21:19
We are looking into this our end
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Naxos wrote:Posted By: Naxos
Date Posted: 10 Jan 2012 at 21:53
| Thank you very much, please let me know what you find :) |
Posted By: Naxos
Date Posted: 15 Jan 2012 at 18:08
| I was able to log in in London if that is helpful. Also had disconnected chat system with facebook but they fixed it after I emailed them, if that somewhat similar to this issue, that the skype function cannot connect or something? |
Posted By: Gilthoniel
Date Posted: 17 Jan 2012 at 13:20
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I am now getting the same problem ie each time I log in I get logged out. I have been using chrome and logged in the same way as usual but for some reason that has no proved inaccessible.
EDIT: Problem solved.
 |
Posted By: Ancient Nightowl
Date Posted: 20 Jan 2012 at 06:00
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Takes me a few tries before I can log it too. It has been getting steadily worse over the last few days.
How did you solve the problem then Gilthoniel? Did you go away from Chrome? |
Posted By: Prares
Date Posted: 24 Jan 2012 at 09:34
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Same thing happening to me right now - IE8 browser, have cleared all cookies and history etc.
Log in, first button pushed whether chat, castle or mail and then bumped out to log in screen again.
Is this the case for everyone at the moment?
 |
Posted By: dunnoob
Date Posted: 24 Jan 2012 at 09:50
Very unhelpful answer: No.
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Posted By: Prares
Date Posted: 24 Jan 2012 at 09:55
| Thanks dunnoob, problem must be this end. Will try a different computer in a short while. |
Posted By: White Beard
Date Posted: 24 Jan 2012 at 10:27
| yes, started about 2 hrs ago. I can log in, but if I try and change villages I get logged out |
Posted By: LadyMiranda
Date Posted: 24 Jan 2012 at 15:24
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This has started with me as well, I get the "Chat disconnected - retrying" message and then with the very next action i perform, whether its changing cities or trying to chat, I get booted. I am using Google Chrome v.16.0.912.75m. I have cleared my cache, deleted cookies and done pretty much everything I can think of too fix it.... Please HELP!
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Posted By: GM Luna
Date Posted: 24 Jan 2012 at 15:30
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We are looking into it. Sorry for the inconvenience! Luna ------------- GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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Posted By: GM ThunderCat
Date Posted: 24 Jan 2012 at 17:40
| Hopefully this is now resolved? |
Posted By: White Beard
Date Posted: 24 Jan 2012 at 19:18
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Thank you ThunderCat, it is working great this morning.
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Posted By: Prares
Date Posted: 25 Jan 2012 at 13:19
| All working well now, thanks TC and Luna. |
Posted By: Rill
Date Posted: 25 Jan 2012 at 23:14
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There are new complaints about being kicked from Illy in global chat today, specifically Kojak mentioned something. Appears to be an ongoing problem. Anything users can do when this is happening to help you identify and correct the problem?
Update: Problems are noted in both Chrome and IE9, although they are not consistent across all users. Problems appear to resolve when the user clears browser history, download history and cache and reloads. If you are having problems getting logged out when you log in to Illy, try going to your browser tools and clearing browser history, download history and browser cache. This may resolve the problem.
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Posted By: Casombra
Date Posted: 26 Jan 2012 at 08:27
| I am having the same problems. I was logged in, went to make dinner and came back to find myself logged out. Tried to log back in and it keeps kicking me out. I use Firefox. |
Posted By: A_Lone_Wolf
Date Posted: 26 Jan 2012 at 08:32
| Having same problem. Using IE8, IE9, and Safari. Tried on four different Windows OSes and an iPad 2. Cleared all history, cookies, and temporary internet files. Changed IP and still have the same problem. |
Posted By: Casombra
Date Posted: 26 Jan 2012 at 08:36
Yes I have tried IE and other browser options to no avail.  |
Posted By: Rill
Date Posted: 26 Jan 2012 at 08:38
| I logged out and was able to log back in just fine. Am using Chrome. |
Posted By: Casombra
Date Posted: 26 Jan 2012 at 08:41
Lucky girl! I have even cleared everything and nothing! I miss you guys! |
Posted By: Casombra
Date Posted: 26 Jan 2012 at 08:53
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Ok just downloaded Chrome and still cannot stay on
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Posted By: Sir Steven
Date Posted: 26 Jan 2012 at 09:10
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Same problem here with firefox 9.0.1 and IE9 , I got a brief pop up message when trying to change a city with arrows "Unable to complete request" before logging out. After crearing all browser history out I was able to connect normally. (Firefox) |
Posted By: GM ThunderCat
Date Posted: 26 Jan 2012 at 10:14
| This should now be resolved, thank you for you patience. |
Posted By: Casombra
Date Posted: 26 Jan 2012 at 22:35
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No it is not resolved. I was logged in and all the sudden BAM kicked. Try to log in again... BAM kicked again. Keeps saying: chat error thing over and over then BAM kicked. *long drawn out sigh*
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Posted By: GM Luna
Date Posted: 26 Jan 2012 at 22:36
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Working on the issue now. Sorry for the inconvenience! ------------- GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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Posted By: Berde
Date Posted: 26 Jan 2012 at 22:36
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Not so much, GM ThunderCat :( I have now joined the ranks of those who can't get past the Herald. Attempts to log in take me to the Herald, with the notification window at the side. Red, in the Global and Alliance chat is, repeated ad nauseum: *** Chat Disconnecting - retrying *** I am on a Mac, using Chrome 16.0.912.77. I've been experiencing bits of lag prior to this where my icons all re-draw after changing from map view to city view. I've also experienced occasions as of late where I'll type something in chat, and it doesn't go through, but my chat window is still moving and the next thing I say does go through.
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Posted By: Createure
Date Posted: 26 Jan 2012 at 22:37
| This just started happening to me exactly as descibed above in the last 10 minutes - I haven't altered anything at all on my system so I assume it is something going on with the server-side. |
Posted By: Rill
Date Posted: 26 Jan 2012 at 22:51
| I started a new thread "Jan. 26 Server Down AGAIN" to consolidate problem reports. |