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02FEB11 - Login Issues for some players

Printed From: Illyriad
Category: News & Announcements
Forum Name: News & Announcements
Forum Description: Changes, patch release dates, server launch dates, downtime notifications etc.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=1507
Printed Date: 17 Apr 2022 at 10:10
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Topic: 02FEB11 - Login Issues for some players
Posted By: GM Stormcrow
Subject: 02FEB11 - Login Issues for some players
Date Posted: 02 Feb 2011 at 22:13
UPDATE

2 issues some players are currently experiencing:
  • Unwanted popups on the Herald that prompt security download issues, and
  • An inability to login via some facebook accounts

... have both been traced to http://developers.facebook.com/live_status/#msg_725 - an internal bug in facebook that arose at 04:02 this morning.

We're sorry that this is affecting some users, but it will go away when facebook resolve their own issue - and there's nothing we can do about it ourselves (unless we start to disconnect facebook integration from Illyriad which we're loathe to do whilst facebook are attempting to resolve the bug).

Regards,

SC



Replies:
Posted By: GM Stormcrow
Date Posted: 03 Feb 2011 at 13:08
Facebook have updated the bug status to "mostly resolved".

From what we can tell this means that players who couldn't login via facebook now should be able to, and the mystery popup on the Herald should have disappeared.

We're going to look at adding in additional resilience and more graceful handling of facebook (or and other third party) issues that might (or more likely, will) occur in the future.

Regards,

SC


Posted By: The_Dude
Date Posted: 03 Feb 2011 at 15:08
I still receive the popup file download blocked on the Herald page.  Only for my desktop tho, my laptop never had the issue.  I wonder if this could be because I only logged into UI V2 on my desktop.


Posted By: Quoddy
Date Posted: 03 Feb 2011 at 15:36
I am still unable to login -at all except throu gh facebook,which i dont wanna have to do.even so i tried to login through fb but i still get nothing,except the inability to log in.Please help!I still dont know how illy and fb connected me.thx for any help or answers that anyone could help me out with.I  just wanna login and play some illy as my extended accounts fade away  Cry


Posted By: Nokigon
Date Posted: 03 Feb 2011 at 19:01
Q, what does it say when you try to log in?


Posted By: katjya
Date Posted: 03 Feb 2011 at 23:54
i still cant log in through facebook either and it still tells me that my user name or password are incorrect
i really miss playing but if this continues... i may just have to stop
please help


Posted By: GM ThunderCat
Date Posted: 04 Feb 2011 at 00:46
Originally posted by katjya katjya wrote:

i still cant log in through facebook either and it still tells me that my user name or password are incorrect
i really miss playing but if this continues... i may just have to stop
please help
Reset password sent


Posted By: GM ThunderCat
Date Posted: 04 Feb 2011 at 00:46
Originally posted by Quoddy Quoddy wrote:

I am still unable to login -at all except throu gh facebook,which i dont wanna have to do.even so i tried to login through fb but i still get nothing,except the inability to log in.Please help!I still dont know how illy and fb connected me.thx for any help or answers that anyone could help me out with.I  just wanna login and play some illy as my extended accounts fade away  Cry
Reset password sent


Posted By: katjya
Date Posted: 05 Feb 2011 at 02:26
thank you for helping me. much appreciated


Posted By: Quoddy
Date Posted: 05 Feb 2011 at 22:36
i dont even get a chance to log on  only an option to create a new char or to log on thru fb which doesnt work  what do i do    this is extremely frustrating



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