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No Chat in Firefox?

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Jadefae View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jadefae Quote  Post ReplyReply Direct Link To This Post Topic: No Chat in Firefox?
    Posted: 11 Mar 2020 at 20:33
For 2 days now I have had no chat on my Firefox browser. Is anyone else running into this?


Ticket number 13173
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Tensmoor View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Tensmoor Quote  Post ReplyReply Direct Link To This Post Posted: 11 Mar 2020 at 23:55
What version of Firefox Jadefae? I had a similar problem with Developer Edition of Firefox earlier and that was down to them implementing the change to not supporting TLS 1.1 early.

I found a workaround that made it work again:

Press CTRL + SHIFT + K to open the console.
Reload Illy and look for a message in the console saying that something was blocked/failed due to TLS version. Open the blocked URL in a new tab and it should show a dialog giving you the option to enable the previous version of TLS but it does say they will be permanently blocked in a future version. Doing that and then reloading allows the chats to work again.

Tens
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jadefae Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2020 at 09:26
Seems that whatever the server issue were cause it. But thanks for trying to help tens you is awesomeness!
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Tensmoor View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Tensmoor Quote  Post ReplyReply Direct Link To This Post Posted: 12 Mar 2020 at 09:33
Glad you're back up and running :)

The original post by TC on the problem is linked below.
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Beleg View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Beleg Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 09:39
*** Chat disconnected - retrying ***
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Thirion Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 10:41
Same here. Tried what Tensmoor suggested but i didn't get an option to chose another TLS version. It might be a different problem though. as i get "PR_CONNECT_RESET_ERROR".
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Beleg Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 13:27
It's back after logging in again (and clearing cache) but maybe that's not what fixed it.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Tensmoor Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 15:38
I did have chats working in Firefox v73.0.1 however after upgrading to v74.0 all chats are now gone.
I'm looking to see if there is a good method of being able to roll back to the previous version.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Tensmoor Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 18:09
Chats now working in Firefox v74.0 Thumbs Up
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Post Options Post Options   Thanks (1) Thanks(1)   Quote GM ThunderCat Quote  Post ReplyReply Direct Link To This Post Posted: 19 Mar 2020 at 20:13
Should be fixed
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