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twilights
Postmaster
Joined: 21 May 2012
Status: Offline
Points: 915
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Posted: 20 Jul 2013 at 17:12 |
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this can all be resolved by making me a memeber of the staff team...i promise i will toally confuse the players and never give a serious answer or any solution of value...wait, i already do all that...its a game, dont take it too serious! just have fun! its a great game devs....just give us something to do....factions and pathfinding...i can wait, just do it right! i need more things to spend prestige on!
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abstractdream
Postmaster General
Joined: 02 Oct 2011
Location: Oarnamly
Status: Offline
Points: 1857
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Posted: 20 Jul 2013 at 14:25 |
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Want examples? Without giving specifics, cuz let's face it, my memory is pretty crappy most of the time... Petitions from several players filed reporting rules violations...acknowledged, taken care of and closed within a week. Petitions filed by a couple of players about sieging a city while in Exodus...acknowledged, taken care of and closed within a week. A petition filed about a wide spread Cotter issue...issue fixed for everyone, closed. A petition filed for a city wall being labeled the wrong level...acknowledged, under investigation, unassigned...I just don't care that much...updated once or twice...it's been a year plus. No game play issues. Let it gooooo.
EDIT: There's gonna be issues with any system. When a petition is overlooked, update it. Things take time. As for "free", it is a fact that this is a FREE game. Prestige purchasing is voluntary. NOT REQUIRED. I buy now and then, but I don't need to. And I too have some issues that I would like to see changed and feel like my money SHOULD talk, but it doesn't. I either throw up my hands and go away unsatisfied or resolve to play within the confines of these issues. I chose the latter. BTW, this issue is getting waaay more attention than the issue I mentioned.
Edited by abstractdream - 20 Jul 2013 at 14:36
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Bonfyr Verboo
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Epidemic
Postmaster
Joined: 03 Nov 2012
Location: USA
Status: Offline
Points: 768
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Posted: 20 Jul 2013 at 08:01 |
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I've written 6 petitions in the little over 2 years I've been here. 4 are closed, 1 is New and 1 is Acknowledged, Under Investigation.
The New one is about a siege glitch that allowed a Crow to attack with catapults from over 200 squares away. I'm hoping that was fixed, unless the devs favor Crows, and i'm updating it to ask Luna to close it. I'm sure she'll close it down by Monday at the latest.
The Acknowledged, Under Investigation one I will probably keep open for good because that is the one that affects me the most, the lag that I sometimes get.
I can't complain, because they are constantly updating the game. True, most we don't know about, but an update is still an update.
Now, how about bringing out live factions, more mysteries, 6 month story arcs, global npc migration and leave BL till 2014...
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Rill
Postmaster General
Player Council - Geographer
Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903
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Posted: 20 Jul 2013 at 06:00 |
Bonfyr, the bug that Allamagoosa is citing, just as an example, caused people to be unable to capture a city, which was then reduced to rubble. Even with a new siege army it still could not be captured. Then it happened again to at least one other person. That's a fairly significant gameplay issue. At minimum a response of "ouch we're really sorry this happened and we're looking into it" would seem to be in order -- and would probably help Allamagoosa feel much better about it. Of course the time putting in such a note needs to be weighed against the time to actually fix a problem, but the person writing the note could also have a different skillset than the person writing the code (and probably be paid a lot less).
I think Luna has acknowledged that there is an issue here. I have a lot of confidence in the developers and believe they will be able to develop a means of addressing this. But if we don't let them know how much it bothers us, they might not make it a priority -- so posting this gives them the opportunity to be responsive, and I think it's a constructive thing.
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Llyr
Forum Warrior
Joined: 21 Sep 2012
Location: Ontario, Canada
Status: Offline
Points: 267
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Posted: 20 Jul 2013 at 05:49 |
Aurordan wrote:
Can we at least reduce the complaining? |
The people who complain are the ones who actually care and would like to see this game be successful. The ones who don't complain just go elsewhere.
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Aurordan
Postmaster
Player Council - Ambassador
Joined: 21 Sep 2011
Location: United States
Status: Offline
Points: 982
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Posted: 20 Jul 2013 at 05:32 |
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How many people? I count like, single digits, so far. The only significant issue I've seen people citing is the sov. system, which has been pretty much fixed. Can we at least reduce the complaining?
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DeathDealer89
Postmaster
Joined: 04 Jan 2012
Status: Offline
Points: 944
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Posted: 20 Jul 2013 at 05:21 |
I agree with the petition problems. I've seen several that say 'unassigned' after months or over a year and I just give up and assume that it will never get taken care of. In fact I remember some players having sov problems that the 'fix' was them exodusing their city. Sad part is after months of rebuilding they still fixed the problem faster than the devs. Lets face it thats not a quality product.
@ abstract, no matter how you spin it many people agree the petition system should be of 'primary' concern to devs. Above Broken Lands.
Also this game isn't free if you pay for prestige. And people who would buy prestige but don't because they have some bug that leaves them with half a city don't tend to buy it.
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allamagoosa
Greenhorn
Joined: 17 Jul 2012
Location: California, USA
Status: Offline
Points: 78
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Posted: 20 Jul 2013 at 04:46 |
Luna,
I understand that many petitions filed have been misunderstandings. Certainly I have filed some that were ignorance on my part. Although if a petition is a mistake of the filers part I would think you could more easily and successfully address the bug and close it out.
But when petitions are filed for repeatable problems that are clearly bugs and I see that petitions are chronically Unassigned I get discouraged. The closest I can get is "Acknowledged and Under Investigation" but "Unassigned". I update the petitions to no result.
I gather most of my petitions are not received well by the GMs as many are New and Unassigned and some are coming up on 1 year old but the petitions that are true bugs that prevent me from acquiring cities shouldn't be ignored and I wish the GMs were doing more to address them.
Thanks for taking the time to respond to the forum although to be blunt I wish you would take a look at my recent petitions.
Cheers,
-A
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abstractdream
Postmaster General
Joined: 02 Oct 2011
Location: Oarnamly
Status: Offline
Points: 1857
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Posted: 20 Jul 2013 at 04:09 |
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My 2 cents, which is about what it's worth: The GM's are working behind the scenes to get their update out before the end of the year. They are probably cursing the fact that they announced "sometime in 2013" as a deadline by now...lol. That DOES make me laugh. Anyway, they don't have time to "chat" so that's why you haven't seen them.
As for the petition system, it seems to me the issues have been addressed in a direct manner. By that I mean they have "fixed" the issues that affect game play and they have done so for those players that it has affected. Other players, on the peripheral (sitters of abandoned accounts, spectators) have no reason to file a petition and so shouldn't. The community liason has stated numerous times that problems should be sent through channels to get addressed. This doesn't seem very mysterious to me. If you have a problem that AFFECTS YOUR GAME PLAY, file a petition. If it is not addressed update the petition. Sounds simple. Saying "ask this other guy" clearly shows that it is not affecting you directly.
I don't want to piss you guys off (the other players who have posted here) but I just had to say something. From my point of view, this game is being operated quite well considering the way it is set up (free). There are issues that I'd like to see fixed, or rather changed but that's just my preference. I even have a couple of petitions pending that "could" be addressed but they don't affect game play (a wall shows the wrong level, for example).
I really hope you can get past this. Jane, if you truly hate this game, you should quit. But don't quit. You're a great player and many more important players than I would miss you. I don't want you to quit. I only say that cuz it's a game fer crap's sake. There are so many better things you could be doing with that time than hating. But if you like playing this game and you want to stick around you should just let this go because it's not going to change.
Maybe we should figure out a way to start another war. That last one was great. It would be a great distraction from all this frustrating fluff, don't ya think?
Edited by abstractdream - 20 Jul 2013 at 04:20
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Bonfyr Verboo
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 20 Jul 2013 at 03:51 |
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Legitimate concerns but there are a lot of reasons why we need to be updated on what bugs are still affecting people. Tons of petitions are based on misunderstandings or have issues that are resolved in a game update w/o the specific petition being closed.
I'm just trying to make suggestions as to what can be helpful to us. It goes without saying that the system isn't perfect.
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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