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Llyr 
Forum Warrior
Joined: 21 Sep 2012
Location: Ontario, Canada
Status: Offline
Points: 267
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 Posted: 20 Jul 2013 at 03:36 |
Expecting people to resubmit petitions is delusional thinking. If I have a complaint about a company, product or service and I choose to complain, I will only do it once. If no one is listening, I'm not about to keep banging my head against a wall. One definition of insanity is repeating actions and expecting different outcomes.
There has been some discussion and debate about the ongoing decline in the number of active players in the game. While there are probably a large number of causes, I'm quite sure that there are two main ones:
1. Announcements of "new things" that never seem to appear (new schools of magic, Broken Lands, and probably others I'm not aware of).
2. Ongoing inability to resolve player concerns (i.e. continuously ignored petitions).
I've chosen to continue in the game despite these issues (for now), but it seems quite obvious that others have chosen to look elsewhere for their gaming fix.
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REX_GAMBIT
New Poster
Joined: 10 Apr 2012
Status: Offline
Points: 15
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Posted: 20 Jul 2013 at 03:09 |
The siege bug Allamagoosa is talking about has been there for 3 months at least. I filed petition when I was sitting an account (date of petition 04/10/13). Now the petition says under investigation but it took almost a month to respond to the petition. During the time said player disappeared and the towns are gone. This bug has started to appear since siege rules were updated. Luna, when I joined game I used to see a GM in chat at least once a week or so, it encouraged me to stay illy. I don't remember seeing a GM in last couple of months. All I am saying is few more visits from GMs would be definitely appreciated.
Edited by REX_GAMBIT - 20 Jul 2013 at 03:10
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Jane DarkMagic
Postmaster
Joined: 10 Sep 2011
Location: Tennessee
Status: Offline
Points: 554
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Posted: 20 Jul 2013 at 02:53 |
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I hate this game...
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 20 Jul 2013 at 02:48 |
 Jane DarkMagic wrote:
I posted it 2 weeks ago, as well as a forum thread. If you want details about the exploit, talk to Maccam or demdigs and who knows how many others. |
This is why you need to go through the petition queue and only post about bugs that are affecting your account. We don't go through third parties on these things. The issue you are talking about was addressed as soon as it came up, directly with the player whom it affected and no one else.
Now if there is something else happening, or if it is affecting your account, you need to open a new petition explaining, please.
GM Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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Salararius
Postmaster
Joined: 26 Sep 2011
Location: USA
Status: Offline
Points: 519
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Posted: 20 Jul 2013 at 02:38 |
Petition #8814 was opened in late March because I had 15,000 troops disappear from my city without any reason, notification, etc... On 4/4 I asked what was going on with the petition. Never got any response and it's still open. It seems pointless to continue asking what is going on through official channels but I'll try here just out of curiosity.
I have plenty of other petitions that were just ignored (still marked as New) and only one other that was acknowledged (but never resolved). There were a couple that got quick response and resolution too but only 10-20% of the total petitions filed. All of which is fine, but I agree with the OP and would point out to Luna that the "official system" isn't really being used near 100% by the company.
Just like any business, the owners can and should do what they want. It's also perfectly reasonable for the customers to talk about both what they like and do not like about the product. Decent business owners appreciate that sort of feedback. Customers should never discourage polite feedback from other customers as it's in the best interest of everyone.
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Jane DarkMagic
Postmaster
Joined: 10 Sep 2011
Location: Tennessee
Status: Offline
Points: 554
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Posted: 20 Jul 2013 at 02:24 |
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I posted it 2 weeks ago, as well as a forum thread. If you want details about the exploit, talk to Maccam or demdigs and who knows how many others.
Edited by Jane DarkMagic - 20 Jul 2013 at 02:27
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 20 Jul 2013 at 02:00 |
We are still here. Alive and well, just busy (sorry for the quiet lately).
If you have a petition open that's still affecting gameplay, update it. Noone's ignoring exploits, but you do have to actually go through the proper channels.
Thanks.
-Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk
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ES2
Postmaster
Joined: 25 Sep 2012
Status: Offline
Points: 550
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Posted: 20 Jul 2013 at 01:39 |
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Eternal Fire
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st aug
Wordsmith
Joined: 15 May 2013
Location: unkown
Status: Offline
Points: 106
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Posted: 20 Jul 2013 at 01:16 |
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Who's cares about the gm's anyway. I sure don't they can do what ever they want just like the rest of us. They don't have to do anything for anybody its there game they control it . I never was crazy about the idea of so called people that made and control the game even playing it. But its there game and they have the power. I wish we would never see them to tell the truth. I can do with out the blue letter people with with no problem. There humans and dealing with the real life like everybody so give them a break and leave them alone. They don't owe anybody nothing.
Edited by st aug - 20 Jul 2013 at 12:15
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Jane DarkMagic
Postmaster
Joined: 10 Sep 2011
Location: Tennessee
Status: Offline
Points: 554
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Posted: 20 Jul 2013 at 00:49 |
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I completely agree with everything Allamagoosa said. There are glitches being exploited and they just ignore them. It's very frustrating.
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