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Tensmoor View Drop Down
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Post Options Post Options   Thanks (3) Thanks(3)   Quote Tensmoor Quote  Post ReplyReply Direct Link To This Post Posted: 30 Aug 2021 at 11:02
Many thanks for the rapid response SC (especially given the timing of it all) and the best of luck in trying to sort all the issues out plus trying to figure out what happened in the first place.

Tens
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GM Stormcrow View Drop Down
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Post Options Post Options   Thanks (2) Thanks(2)   Quote GM Stormcrow Quote  Post ReplyReply Direct Link To This Post Posted: 30 Aug 2021 at 09:05
Thanks, everyone, for your patience, and many apologies for this outage.

We've stabilised the issue - which, with Sod's Law, naturally occurred in the early hours of the morning over a bank holiday weekend... whilst I'm moving house and it's TC's birthday.

Of course we have to look into the underlying cause and get that fixed for the any potential occurrence in the future; and we also have to ascertain why the monitoring software that is supposed to alert us to an Illy outage didn't do what it was supposed to.

First priority, however, for me is to work through the Petition queue, and resolve any logical conflicts.  As you can imagine, there are many, many petitions - so it will take time to get through them all.  Please be patient - we will get to yours.  If you haven't got a petition open, please make sure you open one with as much detail as possible.  

Please be aware that where chains-of-events have misfired (eg in Thirion's Tournament Square example above) it may not be possible to work out "what should/would have happened", as subsequent events pile up on top of failed events - and working out a chain of causality is simply not possible; in these instances we suggest that if you can work it out yourselves (eg recalling armies with messengers etc) that would be ideal.  If it may require Developer intervention, please do make sure that is made clear in the petition, along with your suggested resolution.

Again, many apologies and many thanks for your patience.

SC


Edited by GM Stormcrow - 30 Aug 2021 at 09:05
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Thirion Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 22:32
Originally posted by GM Cerberus GM Cerberus wrote:

All,

Apologies for the troubles with logins and events, we're working on the issue right now but it may take a bit of time for all events to catch up.

Please be patient while we work on what caused this issue.

Best,

GM Cerberus


Some of the tournament squares are screwed up (e.g. Perrigor and Kal Tirikan) - different enemy alliances (Dlord/ITG and SkB/ITG) are occupying at the same time (only one gets the credit though) and it seems that attacks get aborted because of it. This might need a manual fix.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote BrianN Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 21:20
I DO think that some update should be given 5.5 hours in...even if its just "im still working on it"
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Tensmoor View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Tensmoor Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 17:14
Many thanks Cerb and please pass it on to the rest of the team when they surface from the depths of the code Big smile
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GM Cerberus View Drop Down
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Post Options Post Options   Thanks (2) Thanks(2)   Quote GM Cerberus Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 15:50
All,

Apologies for the troubles with logins and events, we're working on the issue right now but it may take a bit of time for all events to catch up.

Please be patient while we work on what caused this issue.

Best,

GM Cerberus
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Beleg View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Beleg Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 15:42
Login works again, harvesters are still stuck
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Beleg View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Beleg Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 15:12
Same here, can't log in

Could not allocate space for object 'dbo.audit_sucessful_logins'.'IX_audit_sucessful_logins' in database 'illyriad' because the 'ARCHIVE' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.
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janna View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote janna Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 14:25
Can add me to the list of people with this problem.

Could not allocate space for object 'dbo.audit_sucessful_logins'.'IX_audit_sucessful_logins' in database 'illyriad' because the 'ARCHIVE' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote willd elff Quote  Post ReplyReply Direct Link To This Post Posted: 29 Aug 2021 at 14:21
One can hope LOL
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