Game won't initialize

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   Hi all,
I was playing via a pre-installed app on my computer (Windows 10) quite happily for weeks then one day (2 days ago) it stopped working. It goes through the correct log in sequence until it gets to 'initialize' and just stays there - for hours. 
I've tried logging in from my browser but it then doesn't recognize any log in details so I've uninstalled it completely with the thought of re-installing the app but it brings up the download page for a brief moment then disappears. I've turned off my anti-virus in case that was causing problems but still now joy. Has anyone struck this before or has any ideas please??
I have no problems with any other programs.

Help???

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TjRjn Members Profile Send Private Message Find Members Posts Add to Buddy List New Poster Joined: 24 Aug 2015 Location: Denmark Status: Offline Points: 8	Post Options Post Reply Quote TjRjn Report Post Thanks(0) Quote Reply Topic: Game won't initialize Posted: 19 Sep 2015 at 08:59
	Hi all, I was playing via a pre-installed app on my computer (Windows 10) quite happily for weeks then one day (2 days ago) it stopped working. It goes through the correct log in sequence until it gets to 'initialize' and just stays there - for hours. I've tried logging in from my browser but it then doesn't recognize any log in details so I've uninstalled it completely with the thought of re-installing the app but it brings up the download page for a brief moment then disappears. I've turned off my anti-virus in case that was causing problems but still now joy. Has anyone struck this before or has any ideas please?? I have no problems with any other programs. Help???
	TjRjn

Marty Members Profile Send Private Message Find Members Posts Add to Buddy List Wordsmith Joined: 17 May 2014 Location: Australia Status: Offline Points: 144	Post Options Post Reply Quote Marty Report Post Thanks(0) Quote Reply Posted: 19 Sep 2015 at 09:59
	Have you tried logging in direct in the browser? No installing/uninstalling of anything needed, no app, nothing apart from logging in. I go here: www.elgea.illyriad.co.uk (And an option to remind/reset a password too.) There is a drop down to select if you're logging in using game name, FB, Google or Steam. Marty

TjRjn Members Profile Send Private Message Find Members Posts Add to Buddy List New Poster Joined: 24 Aug 2015 Location: Denmark Status: Offline Points: 8	Post Options Post Reply Quote TjRjn Report Post Thanks(0) Quote Reply Posted: 19 Sep 2015 at 10:39
	Hi, Yes, I've tried that but it doesn't recognize any of my passwords. I've tried to get a password reminder but I don't get the email. I'm just annoyed because I just got to the point where I could start expanding. I'll have to make a new account from my browser if I can't fix it but I prefer playing from the app on my computer.
	TjRjn

Marty Members Profile Send Private Message Find Members Posts Add to Buddy List Wordsmith Joined: 17 May 2014 Location: Australia Status: Offline Points: 144	Post Options Post Reply Quote Marty Report Post Thanks(0) Quote Reply Posted: 19 Sep 2015 at 11:24
	Tried it at Chrome, Firefox, IE, Opera, Edge, [insert browser name here] etc? Cleared cache and cookies? Done a naked war dance? Waved burning bunches of sage over it? Sworn very loudly? Offered bribes? I have no idea, just throwing some options out there. Wish I could help. M

palmz Members Profile Send Private Message Find Members Posts Add to Buddy List Greenhorn Joined: 05 Jul 2015 Location: BL Status: Offline Points: 58	Post Options Post Reply Quote palmz Report Post Thanks(0) Quote Reply Posted: 19 Sep 2015 at 11:38
	If you have not made a password for the game it should be your windows app password/ what it was when you downloaded the app. Any emails should also be sent to the email that is associated with your windows app account. I hope what I have written helps you get your account back

TjRjn Members Profile Send Private Message Find Members Posts Add to Buddy List New Poster Joined: 24 Aug 2015 Location: Denmark Status: Offline Points: 8	Post Options Post Reply Quote TjRjn Report Post Thanks(0) Quote Reply Posted: 19 Sep 2015 at 13:57
	Hi, Thanks for the advice. Unfortunately it just doesn't work. I can see I'll have to open another account and start over. :/ I'll do it in the browser this time I think.
	TjRjn

Rill Members Profile Send Private Message Find Members Posts Add to Buddy List Postmaster General Player Council - Geographer Joined: 17 Jun 2011 Location: California Status: Offline Points: 6903	Post Options Post Reply Quote Rill Report Post Thanks(0) Quote Reply Posted: 19 Sep 2015 at 20:16
	you could also try mailing accounts@illyriad.co.uk to describe the situation. They MIGHT be able to help. Good luck! And if you do have to start over, drop me a mail, I'm always happy to help with resources.

TjRjn Members Profile Send Private Message Find Members Posts Add to Buddy List New Poster Joined: 24 Aug 2015 Location: Denmark Status: Offline Points: 8	Post Options Post Reply Quote TjRjn Report Post Thanks(0) Quote Reply Posted: 19 Sep 2015 at 22:22
	Thanks Rill, Will do and let you know how I go.
	TjRjn