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Prares 
New Poster
Joined: 27 Mar 2011
Location: Sydney, AU
Status: Offline
Points: 39
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 Posted: 25 Jan 2012 at 13:19 |
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All working well now, thanks TC and Luna.
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Rill
Postmaster General
Player Council - Geographer
Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903
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Posted: 25 Jan 2012 at 23:14 |
There are new complaints about being kicked from Illy in global chat today, specifically Kojak mentioned something. Appears to be an ongoing problem. Anything users can do when this is happening to help you identify and correct the problem?
Update: Problems are noted in both Chrome and IE9, although they are not consistent across all users.
Problems appear to resolve when the user clears browser history, download history and cache and reloads.
If you are having problems getting logged out when you log in to Illy, try going to your browser tools and clearing browser history, download history and browser cache. This may resolve the problem.
Edited by Rill - 25 Jan 2012 at 23:22
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Casombra
New Poster
Joined: 10 Jan 2012
Location: New Zealand
Status: Offline
Points: 23
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Posted: 26 Jan 2012 at 08:27 |
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I am having the same problems. I was logged in, went to make dinner and came back to find myself logged out. Tried to log back in and it keeps kicking me out. I use Firefox.
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A_Lone_Wolf
New Poster
Joined: 26 Jan 2012
Location: Coachella, CA
Status: Offline
Points: 1
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Posted: 26 Jan 2012 at 08:32 |
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Having same problem. Using IE8, IE9, and Safari. Tried on four different Windows OSes and an iPad 2. Cleared all history, cookies, and temporary internet files. Changed IP and still have the same problem.
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Casombra
New Poster
Joined: 10 Jan 2012
Location: New Zealand
Status: Offline
Points: 23
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Posted: 26 Jan 2012 at 08:36 |
 A_Lone_Wolf wrote:
Having same problem. Using IE8, IE9, and Safari. Tried on four different Windows OSes and an iPad 2. Cleared all history, cookies, and temporary internet files. Changed IP and still have the same problem. |
Yes I have tried IE and other browser options to no avail. 
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Rill
Postmaster General
Player Council - Geographer
Joined: 17 Jun 2011
Location: California
Status: Offline
Points: 6903
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Posted: 26 Jan 2012 at 08:38 |
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I logged out and was able to log back in just fine. Am using Chrome.
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Casombra
New Poster
Joined: 10 Jan 2012
Location: New Zealand
Status: Offline
Points: 23
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Posted: 26 Jan 2012 at 08:41 |
Rill wrote:
I logged out and was able to log back in just fine. Am using Chrome. |
Lucky girl! I have even cleared everything and nothing! I miss you guys!
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Casombra
New Poster
Joined: 10 Jan 2012
Location: New Zealand
Status: Offline
Points: 23
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Posted: 26 Jan 2012 at 08:53 |
Ok just downloaded Chrome and still cannot stay on
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Sir Steven
New Poster
Joined: 26 Jan 2012
Status: Offline
Points: 1
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Posted: 26 Jan 2012 at 09:10 |
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Same problem here with firefox 9.0.1 and IE9 , I got a brief pop up message when trying to change a city with arrows "Unable to complete request" before logging out.
After crearing all browser history out I was able to connect normally. (Firefox)
Edited by Sir Steven - 26 Jan 2012 at 09:24
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GM ThunderCat
Moderator Group
GM
Joined: 11 Dec 2009
Location: Everywhere
Status: Offline
Points: 2157
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Posted: 26 Jan 2012 at 10:14 |
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This should now be resolved, thank you for you patience.
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Each time I log in I get logged out