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Topic Closed*** Chat disconnected - retrying ***

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JimJams View Drop Down
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Direct Link To This Post Posted: 21 Jul 2012 at 23:49
If this bit of info can help developers: after having successfully log I started a sitting session and the problem was present on the sitting, returning to my account and it was ok, sitting again, problem, back ok, sitting again finally ok.

Also, while the chat reconnection message is up, if you write in the chat, it works, and your alliance mates can read your message, so the chat is not really down.
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ozrik View Drop Down
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Direct Link To This Post Posted: 22 Jul 2012 at 00:05
I log on,  chat refuses to load and I'm thrown back to the sign-in page. Can't get anything done in game! 
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Starry View Drop Down
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Direct Link To This Post Posted: 22 Jul 2012 at 03:03
I can't do anything in the game, I log in and as soon as click anything, I'm logged out.  Can't play the game this way.   :(

Edit:  Btw, closing both chats (GC/AC) doesn't solve the problem, I still get logged out.    


Edited by Starry - 22 Jul 2012 at 03:04
CEO, Harmless?
Founder of Toothless?

"Truth never dies."
-HonoredMule

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Mona Lisa View Drop Down
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Direct Link To This Post Posted: 22 Jul 2012 at 03:25
grrrr....  memories of post patch EQ or WoW

... whatever someone is playing with in the background isn't working... hope it isnt part of the new "upgrade"....

Hrmph....  seems even harder to get in now... retying before got me in ... now it is being ...  an even bigger pain.....





Edited by Mona Lisa - 22 Jul 2012 at 03:37
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iaikidou View Drop Down
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Joined: 22 Jul 2012
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Direct Link To This Post Posted: 22 Jul 2012 at 04:04
same issue here... log in, do 1 thing, get booted, repeat Ouch

chrome, ff, and mobile android browser
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iaikidou View Drop Down
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Joined: 22 Jul 2012
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Direct Link To This Post Posted: 22 Jul 2012 at 04:09
devs please help us!!!!!!!!
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Rill View Drop Down
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Direct Link To This Post Posted: 22 Jul 2012 at 04:20
The latest word from GM Luna is that it might be on the host server side, per her comment in global chat.  They are trying to get it fixed.
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Direct Link To This Post Posted: 22 Jul 2012 at 04:32
We are investigating these network issues with our server hosting company.
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Direct Link To This Post Posted: 22 Jul 2012 at 05:03
Hi 

If you are still experiencing issues could you send a traceroute to accounts@illyriad.co.uk

The traceroute should be to: elgea-notify.illyriad.co.uk

On windows you would do this by running the following at a command prompt:

tracert elgea-notify.illyriad.co.uk

Also please indicate what part of the world you are in and who your internet service provider is (e.g.  ATT, Comcast, etc)


Edited by GM ThunderCat - 22 Jul 2012 at 05:15
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Rill View Drop Down
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Direct Link To This Post Posted: 22 Jul 2012 at 09:53
Anecdotally, things seem to be a bit better now.  An informal poll of the folks in gc did not turn up anyone currently having issues with this.  Of course, it's possible that the people having issues have given up or are just not able to get online to complain.  However, a number of people who did have issues say they are not having them any longer.
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