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ozrik 
New Poster
Joined: 16 May 2012
Location: sydney
Status: Offline
Points: 4
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 Posted: 22 Jul 2012 at 00:05 |
I log on, chat refuses to load and I'm thrown back to the sign-in page. Can't get anything done in game!
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JimJams
Forum Warrior
Joined: 20 Sep 2011
Location: Italy
Status: Offline
Points: 496
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Posted: 21 Jul 2012 at 23:49 |
If this bit of info can help developers: after having successfully log I started a sitting session and the problem was present on the sitting, returning to my account and it was ok, sitting again, problem, back ok, sitting again finally ok.
Also, while the chat reconnection message is up, if you write in the chat, it works, and your alliance mates can read your message, so the chat is not really down.
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EvilKatia
Forum Warrior
Joined: 30 Jun 2012
Location: Canada
Status: Offline
Points: 210
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Posted: 21 Jul 2012 at 23:12 |
Patience and waiting some time before reconnecting seem to be the key its been doing that to me last night and today the whole day sigh
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Kat
'They have to always turn a forum post into a badly written book that gives a headache and takes your iq points' - AO
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Cleopatra
New Poster
Joined: 07 Jun 2012
Status: Offline
Points: 35
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Posted: 21 Jul 2012 at 22:58 |
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Aw man! I was hoping this would be fixed by the time I got off of work! lol. still kicking me. grrr.
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Angrim
Postmaster General
Joined: 02 Nov 2011
Location: Laoshin
Status: Offline
Points: 1173
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Posted: 21 Jul 2012 at 22:47 |
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illyriad seems to log off after a fixed number of failed attempts to connect to chat. refreshing the page restarts the count, so those desperate to stay on can watch the failure count and refresh after five or so failed attempts. after several minutes, i was able to connect to chat and have not had any additional problems remaining connected.
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Venita
Greenhorn
Joined: 02 Oct 2011
Location: Florida
Status: Offline
Points: 78
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Posted: 21 Jul 2012 at 22:21 |
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Hope it is fixed soon, didn't matter what I used, chrome, ie or firefox ...all have the same issue and kicked me out after gc and ac chat ......what are my troops doing ??? partying I am SURE!!! My beer will be gone, the men laying about...... will be a mess to put back together lol
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JimJams
Forum Warrior
Joined: 20 Sep 2011
Location: Italy
Status: Offline
Points: 496
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Posted: 21 Jul 2012 at 22:20 |
Today I played without problem, now I cannot stay online more than 10 seconds.
Luna, TC, you should definitively start thinking about a live test server. Updating every day your code on the real server is really really really not a good idea. Ask any IT professional about it. It's only a matter of time and you will involuntary do some real damage...
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Mona Lisa
Wordsmith
Joined: 22 Feb 2012
Status: Offline
Points: 120
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Posted: 21 Jul 2012 at 22:17 |
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... yes . . . most annoying . . .
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dunnoob
Postmaster
Joined: 10 Dec 2011
Location: Elijal
Status: Offline
Points: 800
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Posted: 21 Jul 2012 at 20:53 |
Some hours later, as reported by others, after a relogin caused by my ISP my recipe "clear cache" to get out of the login loop failed. Kill Illy cookies also didn't do the trick, but enabling GC+AC apparently helped. It is good that others also report problems, this can't be a bad case of hallucinations only on my side. 
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GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
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Posted: 21 Jul 2012 at 20:27 |
Hello all,
We are aware of the issue but don't yet have any updates on a resolution. Thanks for your patience!
Luna
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GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
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Tweet
*** Chat disconnected - retrying ***