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HankoPanko View Drop Down
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Joined: 03 Oct 2014
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote HankoPanko Quote  Post ReplyReply Direct Link To This Post Topic: Cannot Login (Chrome)
    Posted: 07 Apr 2016 at 14:52
Please check and confirm: since the beginning of this week I cannot Login through Chrome on my Windows 10 PC.

IE, Edge and Safari still work.
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Rill View Drop Down
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Player Council - Geographer

Joined: 17 Jun 2011
Location: California
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Points: 6903 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rill Quote  Post ReplyReply Direct Link To This Post Posted: 07 Apr 2016 at 15:31
File some petitions, folks.  Posting on the forum is well and good, but file a petition as well.  That helps them systematically track stuff.

I am not speaking for Illyriad, just based on my experience as an Illy player.
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Plurk View Drop Down
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Joined: 30 Jul 2014
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Points: 2 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Plurk Quote  Post ReplyReply Direct Link To This Post Posted: 07 Apr 2016 at 15:43
you cannot file petitions when you can't log in. I have the same problem.
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HankoPanko View Drop Down
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Joined: 03 Oct 2014
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote HankoPanko Quote  Post ReplyReply Direct Link To This Post Posted: 07 Apr 2016 at 15:48
Please stick to the subject folks!
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Terraformer View Drop Down
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Joined: 18 Feb 2016
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Points: 27 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Terraformer Quote  Post ReplyReply Direct Link To This Post Posted: 07 Apr 2016 at 15:52
I just had this problem, page loading while logged in got worse and worse until I was unable to log in at all. Then it seemed to fix itself? Now I can log in and pages load just fine. I think Illy is using trucks to move the interweb sigunals across Arizona from California again? I also thought about filing a petition, but then I couldn't log in to do it.
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Joined: 05 Jul 2015
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Points: 58 		Post Options Post Options   Thanks (0) Thanks(0)   Quote palmz Quote  Post ReplyReply Direct Link To This Post Posted: 07 Apr 2016 at 22:19
I am currently using windows 10 with chrome and have not had any chrome related recently issues. 
I think a lot of people use chrome for this game, as there are not widespread issues reported it will likely be something to do with your chrome. 

If you have a second computer with chrome try logging in with it.

Please give more details, click the options in chrome is it the lattest build ? It should say if it is not. 

Have you added any third party software to chrome recently if you have disable it and see if that helps. 

Is chrome working normally for other sites ? 

I think you problem and terraformers are different, and I have no suggestions for him/her.

I hope this helps or can help others find a solution for you.
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HankoPanko View Drop Down
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Joined: 03 Oct 2014
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote HankoPanko Quote  Post ReplyReply Direct Link To This Post Posted: 08 Apr 2016 at 09:06
Ok, Palmz

I was using Chrome version 49.0.2623.110 m (64-bit) and for more than 1 year suffered from the problem that I had to play with the authentification method before Chrome would log me in. I never experienced this with Edge or Safari.

Since Monday, Chrome did not want to log me in. I cleared cache etc. Did not help.

Will update Chrome now... 
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HankoPanko View Drop Down
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Joined: 03 Oct 2014
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote HankoPanko Quote  Post ReplyReply Direct Link To This Post Posted: 08 Apr 2016 at 09:08
So I updated Chrome to Version 49.0.2623.112 m (64-bit) but that did not solve the problem. 

I still cannot login with Chrome :(
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Rill View Drop Down
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Joined: 17 Jun 2011
Location: California
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Points: 6903 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rill Quote  Post ReplyReply Direct Link To This Post Posted: 08 Apr 2016 at 17:33
If you can log in by any method, file a petition.  If you cannot log in by any method, send a mail to accounts@illyriad.co.uk
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GM Rikoo View Drop Down
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Community & PR Manager

Joined: 28 Mar 2014
Location: Mars
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Points: 1233 		Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Rikoo Quote  Post ReplyReply Direct Link To This Post Posted: 08 Apr 2016 at 18:34
No not accounts, it's faster to go to community@illyriad.co.uk. 

I can try some troubleshooting, but our servers and everything else are working fine, so I cannot guarantee success. Still, contact if you cannot make a petition.


GM Rikoo
Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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