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Lemoulin View Drop Down
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Joined: 06 Sep 2015
Location: France
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    Posted: 06 Sep 2015 at 15:08
After 3 weeks of continuous play I can not login to the game under my user Lemoulin

I use a Mac running Safari

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Lemoulin View Drop Down
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Joined: 06 Sep 2015
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Lemoulin Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2015 at 15:11

Login

Choose Your Authentication

< id="authMethod" name="ath" style="width: 204px; margin-bottom: 5px;"> Playername & Password Facebook Google Account Steam 
 Playername & Password
You have entered an incorrect user name or password more than 10 times in the last hour and have been locked out for an hour. Please try different information or create a new account

If you have forgotten your username or password you can reset it on the Forgotten Password page. 

Or review the account support page if you believe this is in error.
This is what I get despite the pw being generated by Illyriad
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Rill View Drop Down
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Player Council - Geographer

Joined: 17 Jun 2011
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rill Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2015 at 18:37
Try mailing accounts@illyriad.co.uk with this information.  I assume you've tried the reset password option?
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Sheza View Drop Down
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Joined: 16 Oct 2012
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Sheza Quote  Post ReplyReply Direct Link To This Post Posted: 06 Sep 2015 at 23:34
i get that once in a while also  I just put in my password then and sign in . 
If Horses don't go to Heaven when they die. then I want to go where they go.
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GM Rikoo View Drop Down
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Joined: 28 Mar 2014
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Rikoo Quote  Post ReplyReply Direct Link To This Post Posted: 07 Sep 2015 at 02:57
First things first, try another browser. See which ones work and which do not.

Petition it, but we are aware of login issues. That do tend to pass, but from personal experience it might help to clear you cookies and don't use anything like Last Pass, etc.

Rikoo


Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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Sheza View Drop Down
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Joined: 16 Oct 2012
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Sheza Quote  Post ReplyReply Direct Link To This Post Posted: 03 Oct 2015 at 19:11
I have been getting that message all the time now. but I just clicked enter again and it works fine . 

If Horses don't go to Heaven when they die. then I want to go where they go.
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