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Deo Volente 
New Poster
Joined: 12 Nov 2015
Location: usa
Status: Offline
Points: 9
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 Posted: 02 Dec 2015 at 02:23 |
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Sheza I believe they are referring to email verification which upon confirming you want to abandon your account it would send you an email with a confirmation link. Which when clicked would finalize the process. This way if someone did obtain your password and tried to abandon your account they would be unable to do so without having access to your email account. Added layer of protection so to speak.
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Sheza
Forum Warrior
Joined: 16 Oct 2012
Location: Kumala
Status: Offline
Points: 325
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Posted: 02 Dec 2015 at 00:19 |
I cant grasp what email would do to help. "This is to inform you that your account is abandoned" Wait no .. help.. now what? or Mail that says it will be .. that is same as cool down . right? And agree nwith person that said, one time is to much for someone hacked. we put money and time in here.
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If Horses don't go to Heaven when they die. then I want to go where they go.
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Angrim
Postmaster General
Joined: 02 Nov 2011
Location: Laoshin
Status: Offline
Points: 1173
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Posted: 02 Dec 2015 at 00:18 |
 GM Rikoo wrote:
We are aware of possible hacking attempts and -- trust me -- keep a look out for them. Pass this on as an example of the importance of practicing security through tough passwords, not sharing accounts, etc. |
i wonder if you might have some data to share about the prevalence of illy account hacking, in a general sense.
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Ptolemy
Wordsmith
Joined: 02 Nov 2015
Location: Canada
Status: Offline
Points: 133
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Posted: 01 Dec 2015 at 23:36 |
Pellinell wrote:
One player being hacked seems enough reason to me to make a change. Whether or not it happens once a year or once a decade, it happens and therefore should be addressed.
It doesn't seem to be to much to ask or particularly difficult to implement a email verification. I've put a significant amount of time and effort into building and maintaining my account over the last four plus years. If this were to happen to me I'd be very upset with "we are sorry but even though it can be prevented you don't matter enough for us to fix it" that to me doesn't show the devs care very much about the community that make their game what it is.
Thus I ask again please fix this. |
I agree with Pell, if there is a chance of a hack, even if it is only 1% chance, the problem should be addressed. I don't want to get fully dedicated to the game, and than have someone hack my account and abandon.
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GM Rikoo
Moderator Group
Community & PR Manager
Joined: 28 Mar 2014
Location: Mars
Status: Offline
Points: 1233
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Posted: 01 Dec 2015 at 22:01 |
I am not going to try and convince anyone that we care about the community because we have not immediately placed new players of protection into a system that has already worked for years.
I would also like to remind everyone that "hacking" is often the first term that is used to describe any number of situations that are quite possibly not hacking... at all. People also refer to a chat silence as a ban. :)
I will pass it on to the team! If you have any other questions, let me know.
Rikoo
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Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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Pellinell
Forum Warrior
Joined: 08 Apr 2012
Location: United States
Status: Offline
Points: 298
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Posted: 01 Dec 2015 at 21:48 |
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One player being hacked seems enough reason to me to make a change. Whether or not it happens once a year or once a decade, it happens and therefore should be addressed.
It doesn't seem to be to much to ask or particularly difficult to implement a email verification. I've put a significant amount of time and effort into building and maintaining my account over the last four plus years. If this were to happen to me I'd be very upset with "we are sorry but even though it can be prevented you don't matter enough for us to fix it" that to me doesn't show the devs care very much about the community that make their game what it is.
Thus I ask again please fix this.
Edited by Pellinell - 01 Dec 2015 at 21:52
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GM Rikoo
Moderator Group
Community & PR Manager
Joined: 28 Mar 2014
Location: Mars
Status: Offline
Points: 1233
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Posted: 01 Dec 2015 at 20:16 |
You're right, Arte.
NO need to ask. :)
Rikoo
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Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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Artefore
Forum Warrior
Player Council - Biographer
Joined: 21 Feb 2014
Location: Earf
Status: Offline
Points: 312
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Posted: 01 Dec 2015 at 20:10 |
GM Rikoo wrote:
..so need to ask.
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...so *no* need to ask.
Is what I think you meant.
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"don't quote me on that" -Artefore
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GM Rikoo
Moderator Group
Community & PR Manager
Joined: 28 Mar 2014
Location: Mars
Status: Offline
Points: 1233
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Posted: 01 Dec 2015 at 19:50 |
1) We already warn players to make secure passwords, etc, and to not share accounts. Even if we had multiple steps of verification, players will still have their accounts "stolen" which could mean many things (they shared it, they play at a public library, etc.) I will pass on the concern for more security, but considering how rare it is, I think we're generally pretty good.
2) IP addresses, etc would not tell the entire story. Again, though, the player is responsible for maintaining their account.
3) As I said before, no matter what, we will not reinstate an abandoned account.
Thanks all! We are aware of possible hacking attempts and -- trust me -- keep a look out for them. Pass this on as an example of the importance of practicing security through tough passwords, not sharing accounts, etc.
I will not be discussing the particulars of any one player's case, so need to ask.
Thanks all!
Rikoo
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Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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Serpentina
New Poster
Joined: 13 Oct 2014
Status: Offline
Points: 7
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Posted: 01 Dec 2015 at 18:43 |
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I want to say that BonTron's abandoning seems very odd to me. He's been really active in the alliance and wasn't showing any sign of leaving.
I wasn't online yesterday, but I see that Bob was chatting with others in our AC at 30 nov 00:35.
Rikoo, can you see if Bob's abandonment was done during the same session? Or in a subsequent session from the same IP? If it was done from a different IP, and that traceroutes to a different geographical location, it'd sure lend credence that this may have been a hack.
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