Account Hacks

This could also find out if the abandon was done by a sitter, exploiting the bug in the game. (If he had a sitter that is).

This bug hasnt occurred to me lately, but it occurred 3-4 times in a span of a few months when I used to log into my sitter's account frequently (when i was taking resources from her city to build up). So it is not all that uncommon.

If there is a separate issue with sitters, etc, please use the petition system and send me the information. Let's keep this topic on track or it will not work. I believe we have already spoke in game about the sitter issue, but I received an IGM, ****not a petition****.

I cannot stress this enough:

PLEASE petition issues. If you think it is something urgent or gamebreaking, send me an IGM. If a petition seems important and has gone unanswered for months or years, LET ME KNOW. I CANNOT READ MINDS.

Seriously... we created a petition system that is a bit TOO good for such a small team. There are too many of them, most that can be shut down because the issues have been fixed or can be fixed now, quickly. POINT THEM TO ME. Help me out, please. 

Having said that:

1) No, we ***will not*** compensate players who have been hacked, claim to have been hacked, or somehow lost control over their account. We have successfully used this system for years, with tens of thousands of abandons, with barely any issues.

2) We will not add a delay or a chance to "take back" an abandon. Imagine: Tony marks his account as abandoned, gets a bunch of attacks coming in, then claims it back and goes "HELP!!" - drama ensues. 

We will look into other possible things we can tweak, but the system works great as it is. 

Rikoo

if I sign in and see my caravans going to your castle I pretty much know whos the bad guy 

(Brand you are not a bad guy. in fact a hero type) 

But Just saying 

2) We already discussed why a delay would be a bad idea. We cannot allow a player to mark themselves as abandoned, only to return shortly... for many reasons.

3) We have already taken suggestions for email verification, etc, in this thread and in communications with you.

4) We do not register problems only when people complain. We have other ways of noticing when an issue is an issue. Again, the system has worked almost perfectly for many years. 

If anyone has any new suggestions, please feel free to post them here. Going over the same points we have already gone over would do no good, as I can only copy them down once.

Thanks all!

Rikoo

GM Rikoo wrote: We have successfully used this system for years, with tens of thousands of abandons, with barely any issues.

i read this as "the burden of proof is on you (BobTron) to demonstrate there is a problem with a system that has worked so well for so long." if information will help you construct a timeline, ask for that (privately, not via the forum).

GM Rikoo wrote: 2) We will not add a delay or a chance to "take back" an abandon. Imagine: Tony marks his account as abandoned, gets a bunch of attacks coming in, then claims it back and goes "HELP!!" - drama ensues.

i'm not sure i'm in favour of this, but the way to make this work is to allow a player to register his/her intention to abandon and then execute the actual abandonment after a three days absence (or appropriate period). nothing is done to the account during the countdown. if the player signs into the game during those three days, s/he is greeted with a "glad you changed your mind" message and the game tosses out the timer. if the player stays out for the required time, the account is abandoned at the end of the waiting period. (again, not trying to convince anyone of this, just laying out how it might be done *if* the devs were interested.)