Account Hacks

If there is a separate issue with sitters, etc, please use the petition system and send me the information. Let's keep this topic on track or it will not work. I believe we have already spoke in game about the sitter issue, but I received an IGM, ****not a petition****.

I cannot stress this enough:

PLEASE petition issues. If you think it is something urgent or gamebreaking, send me an IGM. If a petition seems important and has gone unanswered for months or years, LET ME KNOW. I CANNOT READ MINDS.

Seriously... we created a petition system that is a bit TOO good for such a small team. There are too many of them, most that can be shut down because the issues have been fixed or can be fixed now, quickly. POINT THEM TO ME. Help me out, please. 

Having said that:

1) No, we ***will not*** compensate players who have been hacked, claim to have been hacked, or somehow lost control over their account. We have successfully used this system for years, with tens of thousands of abandons, with barely any issues.

2) We will not add a delay or a chance to "take back" an abandon. Imagine: Tony marks his account as abandoned, gets a bunch of attacks coming in, then claims it back and goes "HELP!!" - drama ensues. 

We will look into other possible things we can tweak, but the system works great as it is. 

Rikoo

This could also find out if the abandon was done by a sitter, exploiting the bug in the game. (If he had a sitter that is).

This bug hasnt occurred to me lately, but it occurred 3-4 times in a span of a few months when I used to log into my sitter's account frequently (when i was taking resources from her city to build up). So it is not all that uncommon.

Do you have sitters? There is a bug that "sometimes" gives your account access to your sitter.

http://elgea.illyriad.co.uk/#/Player/Account?page=sitter

I dont know how to reproduce this problem, but it has happened to other people as well. 

Once a person reported this problem to GM Luna. (I can give name of the player if the devs wants to check conversation with GM Luna regarding this problem). I believe GM Luna asked for screenshots and he was in no position to give that because he had logged out from the sat account.

And I know it's out of the question that you would return an account that has been abandoned, Rikoo, but maybe there could be some way of compensation? for those who lost their accounts due to hacking or w/e security compromise (whether they had a hand in it or not), like if they can provide info that they're the owner of said abandoned account within a certain amount of time, say 3-7days, they can get a new account with 1/3rd of their former account amount of cities and some kind of resource pack sent to them to help them rebuild, tho I believe the community itself can take care of that last part.

It's just an idea that I came up with on the fly so not sure if this would be possible either, It's just the players themselves are a huge aspect of Illy, and as Mr Damage said if I were them I won't bother starting over from scratch if I've been playing for 1+ years, so I think offering the means for these players to get back into the game won't be a bad idea at all.