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18MAR15 - SCHEDULED DOWNTIME
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GM Rikoo View Drop Down
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Community & PR Manager

Joined: 28 Mar 2014
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Points: 1233 		Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Rikoo Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2015 at 19:42
We're aware of the mail signature issue. Thanks!

Rikoo
Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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Elias_Knight View Drop Down
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Joined: 02 Jul 2014
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Points: 24 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Elias_Knight Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2015 at 05:41
Current Time 10:40 PM PST I was logged in and the game locked up cannot get back in anyone else having this issue?
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Rill View Drop Down
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Player Council - Geographer

Joined: 17 Jun 2011
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Points: 6903 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rill Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2015 at 05:42
Multiple people are having this problem.
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Elias_Knight View Drop Down
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Points: 24 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Elias_Knight Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2015 at 05:43

Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. 

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>
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Mona Lisa View Drop Down
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Points: 120 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mona Lisa Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2015 at 05:44
Yes, I was also kicked and cannot re-log.  Me thinks the hamsters fell off the wheel ....
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GM Stormcrow View Drop Down
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Points: 3820 		Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Stormcrow Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2015 at 05:44
Hi everyone,

We're aware of this unscheduled outage, and are working on finding out what's going on.

I'll keep you updated with progress - thanks for your patience.

Regards,

SC
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GM Stormcrow View Drop Down
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Points: 3820 		Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Stormcrow Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2015 at 06:16
Thanks everyone for your patience.

At 0520 we had an unscheduled outage where the server decided to reboot itself unexpectedly.  We managed to restore active game service at approximately 0545, and coaxed the event queue (the "heartbeat" of Illy) to catch up with itself and resume normal service by 0602; the entire queue was processed by around 0614.

As with the previous (scheduled) downtime from Wednesday morning, the event queue will have processed the outstanding events in the order in which they were originally scheduled to occur, and so - apart from the outage - things will have occurred as they should have, and things should now be entirely back to normal.

We know why this unscheduled outage happened and what caused it, and there is a hotfix available from Microsoft.  

We are currently assessing when to apply the hotfix - as this will involve some further downtime.  

In the meantime, however, we believe we can entirely avoid/mitigate the combination of circumstances that caused the server to reboot itself, so there is no pressing need to apply the hotfix immediately - and so we can schedule this downtime and prepare everyone for it in advance.  

We'll let you know in the next few days what course of action we've chosen.

Many apologies for this unscheduled downtime, and many thanks for your patience.

Regards,

SC


Edited by GM Stormcrow - 20 Mar 2015 at 06:18
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