"Report as Troll"

Clicking could automatically generate a  log from Global Chat and send it in a petition.

While I don't see it happening, having a sort of "critical mass" to where if a certain number of players all used "Report as Troll" in a certain period of time, the person would be automatically chat-blocked for an hour. This would be helpful for cases like we've had lately where people come on, spam GC with walls of text and then create an alt as soon as they get spamhammered. To help keep it from being something that could be used as a vendetta type thing it could be coded to where it can only be used once per IP (Meaning you couldn't report them, then do so from your alt and sat accounts or have family members/roomates also report) and/or only so many reports from a single Alliance.

If you find a troll really bothersome, you can also just drop GM Rikoo a mail.  He is usually on top of it.

The presence of trolls can be a positive thing -- it means more people are finding out about us!  I've noticed rather fewer truly new players as of just lately, probably that is why the trolls are more noticeable.