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City growth charts

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=7203
Printed Date: 27 May 2017 at 07:14
Software Version: Web Wiz Forums 11.07 - http://www.webwizforums.com


Topic: City growth charts
Posted By: Hyrdmoth
Subject: City growth charts
Date Posted: 20 Mar 2017 at 17:26
The growth charts for my cities have stopped updating, apparently at about 19:00 yesterday evening. I've tried rebooting my computer, and using another computer, so it doesn't appear to be an issue with a local cache not updating.

Has anyone else noticed this? If it's just me then I will try some other things to fix it, but if others are seeing it then that would imply it was a server issue.



Replies:
Posted By: Count Rupert
Date Posted: 20 Mar 2017 at 21:59
The charts for my alt and I appear to be no longer updating as well.


Posted By: ubluntu
Date Posted: 23 Mar 2017 at 19:18
Is it just me or did all growth charts stop working on the 19th? Same result in Firefox and Chrome.

Chrome: 57.0.2987.110 (64-bit)
Firefox: 52.0.1 (64-bit)


Posted By: Hyrdmoth
Date Posted: 23 Mar 2017 at 19:38
Originally posted by ubluntu ubluntu wrote:

Is it just me or did all growth charts stop working on the 19th? Same result in Firefox and Chrome.

Chrome: 57.0.2987.110 (64-bit)
Firefox: 52.0.1 (64-bit)
Yes, it does seem to be all growth charts - alliance, player and city.

Also not updating in Safari.

I logged a petition about this. It's number 12074, but it's not been picked up by a GM yet.


Posted By: GM Cerberus
Date Posted: 24 Mar 2017 at 07:26
Greetings!

We are currently investigating the issue, will post here with updates.



Posted By: Lost Avenger
Date Posted: 03 Apr 2017 at 08:34
Originally posted by GM Cerberus GM Cerberus wrote:

Greetings!

We are currently investigating the issue, will post here with updates.


Okay, can we get an update for this now please? Not having updated growth charts has become a source of irritation for me.


Posted By: Lost Avenger
Date Posted: 06 Apr 2017 at 00:05
We are fast arriving at the one month anniversary of the growth charts not updating.

Any news on this?


Posted By: malius
Date Posted: 10 Apr 2017 at 03:12
Agreed.  During a tourney is kind of the worst time for this to not be working.  Hopefully something that comes back soon.


Posted By: Lost Avenger
Date Posted: 13 Apr 2017 at 07:14
It's taking so long to fix I feel that we may never see it repaired.

Cry


Posted By: Tensmoor
Date Posted: 13 Apr 2017 at 12:49
I'm wondering if they work in Steam...


Posted By: Lost Avenger
Date Posted: 13 Apr 2017 at 14:00
Originally posted by Tensmoor Tensmoor wrote:

I'm wondering if they work in Steam...

That's a great observation Tensmoor. Perhaps they had to change the code for whatever reason to make it work in steam, but doing so much it not work in browserland...


Posted By: Lost Avenger
Date Posted: 17 Apr 2017 at 04:28


Posted By: Hyrdmoth
Date Posted: 22 Apr 2017 at 01:59
Well, at least the puzzleslogic website is still working.  http://www.puzzleslogic.com/illy/history.html?pId=302908" rel="nofollow - http://www.puzzleslogic.com/illy/history.html?pId=302908


Posted By: Count Rupert
Date Posted: 22 Apr 2017 at 03:22
Originally posted by Hyrdmoth Hyrdmoth wrote:

Well, at least the puzzleslogic website is still working.  http://www.puzzleslogic.com/illy/history.html?pId=302908" rel="nofollow - http://www.puzzleslogic.com/illy/history.html?pId=302908

Sort of working since some of the stats are wrong.


Posted By: lordzeal
Date Posted: 22 Apr 2017 at 20:29
yeah seems like all growth charts stop on March 19th for me as well


Posted By: Lost Avenger
Date Posted: 01 May 2017 at 15:16
Bump.


Posted By: Lost Avenger
Date Posted: 03 May 2017 at 01:37
I've put in a petition for this. No word yet.

Petition History

https://elgea.illyriad.co.uk/#/Player/SupportPetition/12135" rel="nofollow - Growth Charts... uh oh...

Ticket NumberCategoryStatusAssigned ToLast Updated
12135Other IssuesNewUnassigned04/26/2017 07:47:56


Posted By: Hyrdmoth
Date Posted: 03 May 2017 at 08:54
My petition on this issue is under investigation. It is number 12074.


Posted By: Tensmoor
Date Posted: 03 May 2017 at 09:41
I think there should be some method of being able to see if a ticket you are about to submit is similar/relates to one that is already under investigation. You could then have the opportunity to associate your ticket with that one or not bother submitting. Having a ticket that seems to just sit there unassigned is very frustrating but I can see a situation where if a similar ticket is already under investigation then it could be just 'ignored'.


Posted By: Hyrdmoth
Date Posted: 03 May 2017 at 12:15
There are potential data security issues with opening up the database of tickets to public view, though I can see the obvious advantages. In this instance Lost A could have read the thread to find my ticket number.. ;-) (Though I hadn't let people know it was under investigation)

I know the devs are still trying to make a living out of their code, but I wonder whether the community engagement that is seeing player-run tournaments will eventually see some players entrusted with fixing bugs?


Posted By: eowan the short
Date Posted: 03 May 2017 at 15:28
Certain types of petition may need to be kept private such as petitions which are reporting breaches in the rules. However, technical issues to me seem fairly innocuous to disclose. Maybe to circumvent the problem of data security, you could have to option of making petitions either public or private when you submit them so it leaves that decision to the user.
There could then be a place in the forums where public petitions are posted and to show you have a similar issue you could 'like' the post. Posts with more likes can then be prioritised by the devs as they are clearly affecting more people.



Posted By: GM ThunderCat
Date Posted: 08 May 2017 at 21:13
Still working on this; I broke something Confused

Still have been collecting all the data during this period, but the processor and updater hasn't been working.

For the curious the alliance, player and town stats currently stand at around 64GB of data.


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Posted By: Lost Avenger
Date Posted: 09 May 2017 at 00:40
Originally posted by GM ThunderCat GM ThunderCat wrote:

For the curious the alliance, player and town stats currently stand at around 64GB of data.

That is about 1/10th of space my music collection takes ;)

Is that all historical data or just the last 30 days?




Posted By: GM ThunderCat
Date Posted: 09 May 2017 at 14:40
Is that all historical data or just the last 30 days?

2016-11-30 02:00:00.000

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Posted By: GM Cerberus
Date Posted: 27 May 2017 at 02:30
Growth charts have been fixed! A big thanks go out to GM Thundercat for his hard work on this ungainly beast of data :)

If growth charts don't work for you please refresh.  If they still don't work for you, please send GM Cerberus an IGM and we'll take a look!



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