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Unable to buy prestige via steam (sometimes)

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
Printed Date: 18 Jun 2018 at 16:25
Software Version: Web Wiz Forums 11.10 -

Topic: Unable to buy prestige via steam (sometimes)
Posted By: Cyriel
Subject: Unable to buy prestige via steam (sometimes)
Date Posted: 17 Jan 2017 at 18:58
Hello. First post, first problem.

Through steam, purchasing prestige goes through the overlay, but more often than not the overlay does not appear at all.

I've managed to get it to open once but it was still stuck in big picture mode and the subsequent transaction failed.

That and the overlay runs incredibly slow for some reason.

What do ? Purchasing through the site is a no because i reject paypal and steam has a lot more available payment options :s

Posted By: Hammer
Date Posted: 11 Apr 2017 at 06:24
I've been unable to purchase via steam for quite sometime.

Posted By: Hammer
Date Posted: 20 Apr 2017 at 17:10
Is this ever going to be fixed?

Posted By: Tensmoor
Date Posted: 20 Apr 2017 at 21:39
Have you submitted a ticket?
Given that prestige is how the devs get paid I would think they are working on it.

Posted By: GM Cerberus
Date Posted: 21 Apr 2017 at 03:30
We are aware of the steam payment issue and are working on a fix, it has to do with a bit of weirdness with how the overlay interacts with the client.

Will update when we have a fix!

Posted By: GM Cerberus
Date Posted: 21 Apr 2017 at 03:51
We're having a varied response about the overlay, some users aren't experiencing the issue and some have been from the start.

People experiencing this issue: has it improved at all or gotten worse since the most recent client update?

Posted By: Hammer
Date Posted: 25 Apr 2017 at 14:51
When I go to the Buy Prestige tab and click to buy with funds from my steam wallet, nothing happens.  It's like there's just no link there.  Buying with gold works fine.  It's been this way for a month or better.

Posted By: IridescentGem
Date Posted: 27 Jun 2017 at 20:20
I tried clicking to buy prestige via the steam icon on the "Buy Prestige" page. It didn't work, period. I tried putting money in steam wallet. It didn't work, period. I had to go via the website and do it via paypal. Any ideas?

Posted By: Tensmoor
Date Posted: 27 Jun 2017 at 21:03
Open a petion for it..." rel="nofollow -

Posted By: DavidShah
Date Posted: 19 Feb 2018 at 11:27
Why is it not fixed yet? I cant still make any purchases via stream. Developers please fix it.

David Shah" rel="nofollow - ShowBox" rel="nofollow - Mobdro" rel="nofollow - TutuApp

Posted By: Tensmoor
Date Posted: 19 Feb 2018 at 13:00
As far as I'm aware this WAS a problem on the Steam end of things. If you haven't already, open a ticket in-game about it. If you have one open then update it requesting some feedback.

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