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can't log in

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=10776
Printed Date: 29 Mar 2024 at 10:34
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com


Topic: can't log in
Posted By: Alestrenia
Subject: can't log in
Date Posted: 12 Mar 2020 at 01:44
when I try to log in I get this message:

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

I'm using Chrome



Replies:
Posted By: sonnet
Date Posted: 12 Mar 2020 at 01:47

I originally got the following error. Edit: I'm using the latest version of Chrome.


Server Error in '/' Application.

The network path was not found

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ComponentModel.Win32Exception: The network path was not found

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[Win32Exception (0x80004005): The network path was not found]

[SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)]
   System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection) +1304
   System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection) +108
   System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection) +935
   System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions) +143
   System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions) +17
   System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry) +139
   System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry) +448
   System.Data.SqlClient.SqlConnection.Open() +127
   ASP.views_shared_topnav_ascx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) in D:\Work\otherpc\Illyriad\Previous\src\Illyriad-MVC3\Illyriad-MVC3\obj\Release\AspnetCompileMerge\Source\Views\Shared\TopNav.ascx:42
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +103
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +9
   System.Web.UI.Control.Render(HtmlTextWriter writer) +10
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +129
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +287
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +27
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +197
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +9
   System.Web.Mvc.ViewPage.Render(HtmlTextWriter writer) +62
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +129
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +287
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +27
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +5635


Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3282.0


Posted By: Etherea
Date Posted: 12 Mar 2020 at 01:49
Got the same thing as Sonnet when trying to switch city views, so reloaded (or tried to) the game and got the same message as everyone else is posting in here.
Kris


Posted By: Valaera
Date Posted: 12 Mar 2020 at 01:50
I received the error in firefox and Opera so do not think it is related to the browser.


Posted By: sonnet
Date Posted: 12 Mar 2020 at 01:51
GM ThunderCat was spotted in chat earlier. He is probably Up To Something.


Posted By: Etherea
Date Posted: 12 Mar 2020 at 01:52
I sense a disturbance in the force. LOL. Either we get more crafting or ILLY IS ALIVE (and caught Carona) 


Posted By: sonnet
Date Posted: 12 Mar 2020 at 02:02
It's up again. Y'all can go back now.


Posted By: GM Stormcrow
Date Posted: 12 Mar 2020 at 03:25
Hi everyone,

Many apologies for that brief outage (around 23 minutes, all told).

No, nothing that Thundercat did, I'm please to say... according to our hosting provider, there was "emergency scheduled maintenance" because of a failing switch in the data center, and swapping it out "might cause a loss of connectivity for a minority of customers".

We only got a few hrs notice of this "emergency" maintenance - and (being mostly UK-based) we had already gone home for the evening.  I've made it clear to our hosting providers that we don't think that "emergency" and "scheduled" really belong in the same sentence and that they should know *exactly* which customers would be effected by the swap out, and that they should also contact them via better means than twitter.  I've also asked where the redundant/failover systems were.  Let's see what we get back.

Frustrating, and - again - apologies from us all here at Illy.

Regards,

SC



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