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Illyriad - This site cann't be reached

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=10493
Printed Date: 21 Nov 2018 at 16:55
Software Version: Web Wiz Forums 11.10 - http://www.webwizforums.com


Topic: Illyriad - This site cann't be reached
Posted By: rajput
Subject: Illyriad - This site cann't be reached
Date Posted: 04 Jul 2018 at 11:59
I cannot seem to open the Illyriad game website from last 30 mins or so... 



I even tried using over openVPN connection same result...
 
Is it just me?

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Replies:
Posted By: Sene
Date Posted: 04 Jul 2018 at 12:29
Same stuff here


Posted By: viperone
Date Posted: 04 Jul 2018 at 13:01
same in the philippines


Posted By: GM ThunderCat
Date Posted: 04 Jul 2018 at 13:38
Is now back online, we are investigating why the server went offline...

Sorry for the inconvenience


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Posted By: Tensmoor
Date Posted: 04 Jul 2018 at 13:40
I just managed to get in.

I had to completely clear my browser download history, cache, cookies, active logins, offline data and site preferences.

Having done that in the first browser (Firefox Developer Edition in my case) I was able to use other browsers without a problem as well.



Posted By: rajput
Date Posted: 04 Jul 2018 at 13:47
Thank you GM!

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Posted By: GM ThunderCat
Date Posted: 04 Jul 2018 at 14:05
http://forum.illyriad.co.uk/server-down_topic10494_post104338.html#104338%20" rel="nofollow - http://forum.illyriad.co.uk/server-down_topic10494_post104338.html#104338

Hi everyone,

Just a quick update on today's outage.

It was the web-serving front-end that went down, not the database tier - so all timed ingame events etc would have completed as expected whilst front-end access was down.

The outage started at 10:09 and ended when we got our ISP to reboot the web-front-end system, which completed at 12:28; for some reason our automated alert system did not trigger (and we're investigating why this didn't work as expected as well).

We know that the box had power for the duration - but was not available for network access - and we're running through the log files to see if we can find anything at the OS end, plus we are liaising with our ISP to see if it's anything that might have happened in the datacenter.  (It wouldn't be the first time a data center engineer has unplugged the wrong cable!)

Thanks for bearing with us while we continue to investigate this.

Best wishes, and happy Independence Day to all you Yanks!

SC


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Posted By: Dungshoveleux
Date Posted: 04 Jul 2018 at 15:19
... or the cleaner.



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