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Steam login failure

Printed From: Illyriad
Category: Strategies, Guides & Help
Forum Name: Technical Support
Forum Description: Post your technical support related questions here.
URL: http://forum.illyriad.co.uk/forum_posts.asp?TID=10444
Printed Date: 17 Jul 2018 at 22:32
Software Version: Web Wiz Forums 11.10 - http://www.webwizforums.com


Topic: Steam login failure
Posted By: GM Stormcrow
Subject: Steam login failure
Date Posted: 06 Apr 2018 at 07:10
Hi everyone,

Over the last few hours, we've had some reports of Steam logins failing in a variety of circumstances.

Steam logins via the Steam App weren't working over the last few hours, however they now appear to be working fine....   We haven't changed anything, and can therefore only assume it was Valve who borked it, but they have now fixed it.

However, Logins to the Illy website using Steam Credentials are still not working.  

Again, this isn't anything we've changed - and we expect (like the Steam app login issue itself) that Valve have done something themselves and that they will rectify it.  It doesn't appear to be an issue that's peculiar to us.

We have tickets open with Valve (as do many other websites relying on Steam auth) and we'll monitor the situation and keep you abreast.

Best,

SC



Replies:
Posted By: Haxs
Date Posted: 07 Apr 2018 at 00:56
Is there a way to migrate our account off of steam?
It's been 2 days now, cannot login or anything.


Posted By: Moraddin
Date Posted: 07 Apr 2018 at 15:19
Maybe it will help:
"If you own a website with Steam login, and as of yesterday nobody can log into your site, change your OpenID settings to accept URLs starting with https:// steamcommunity.com/profiles/ instead of just http:// steamcommunity.com/profiles/ and it will work again".
https://www.reddit.com/r/Steam/comments/8a7gsu/steam_openid_broken_for_many_websites_fix_inside/" rel="nofollow - https://www.reddit.com/r/Steam/comments/8a7gsu/steam_openid_broken_for_many_websites_fix_inside/


Posted By: Shimrod
Date Posted: 07 Apr 2018 at 18:02
I regret ever creating an Illy account on Steam.  It would be fabulous to migrate the account off. Especially now that the only way to play the account is through the Steam interface, which really sucks big time.  


Posted By: Haxs
Date Posted: 08 Apr 2018 at 06:23
Still down.


Posted By: Thirion
Date Posted: 10 Apr 2018 at 10:10
Any news?

The steam client is really annoying to use (e.g. it lacks afaik a "back" feature - which makes sending a lot of vans way harder, moving the chat window doesn't work for me, it has high(er) CPU usage, ...) and can't be used everywhere (e.g. at work) - thus getting the web version back to work would be really appreciated. Thx a lot in advance!




Posted By: Bill Cipher
Date Posted: 10 Apr 2018 at 18:41
Weird I have been able to log in through steam

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Posted By: Thirion
Date Posted: 10 Apr 2018 at 20:17
Login via the Steam App works for me.
Login via Chrome/Firefox and my non-Steam alt works too.
Login via Chrome/Firefox and Steam credentials (Steam Login works) doesn't work with the following message: "No active account associated with this account. Please try an alternative authentication or https://elgea.illyriad.co.uk/Account/Register" rel="nofollow - create a new account .".

I have the problem since at least Friday morning server time (when this thread was created). I am from Europe (Germany) - perhaps thats the difference?

Sorry if my previous post was too harsh btw.


Posted By: Shimrod
Date Posted: 10 Apr 2018 at 20:34
Indeed, using Chrome, Mozilla, or IE and choosing Steam on the drop down Authentication =

Login

Choose Your Authentication

< id="authMethod" name="ath" style="width: 204px; margin-bottom: 5px;"> Playername & Password Facebook Google Account Steam 
 Playername & Password
No active account associated with this account. Please try an alternative authentication or  https://elgea.illyriad.co.uk/Account/Register" rel="nofollow - - account support page  if you believe this is in error.


Posted By: Qargen
Date Posted: 12 Apr 2018 at 23:33
So, I am having problems even logging in from Steam. There is a way to create a new account and link to another one. I know that, but i can't find where to do it. I want to create an account using a different authentication method and link it to the one i created on steam --- any advice?


Posted By: Qargen
Date Posted: 12 Apr 2018 at 23:42
If there is a problem with steam login failure, can i create a new account using an alternative authentication method and link them.. If so, how?


Posted By: Thirion
Date Posted: 13 Apr 2018 at 18:10
You can use your non-steam alt to login to your main steam account by setting the non-steam alt as the account sitter for your steam main (Your Overview -> Account & Prefs -> Account Sitter). Its only a workaround though as e.g. you can't use your prestige.

edit: Still waiting for a fix or any news.


Posted By: Tensmoor
Date Posted: 13 Apr 2018 at 19:34
On a previous laptop I'd bought Illy on steam and was able to log in without any problems. I've just installed steam on this one and the Illyriad game from there - no problems loging in and playing at all (apart from I hate steam). Can I suggest that you check you have the latest updates from steam installed - perhaps even remove it and re-install.


Posted By: Thirion
Date Posted: 13 Apr 2018 at 23:43
Originally posted by Tensmoor Tensmoor wrote:

On a previous laptop I'd bought Illy on steam and was able to log in without any problems. I've just installed steam on this one and the Illyriad game from there - no problems loging in and playing at all (apart from I hate steam). Can I suggest that you check you have the latest updates from steam installed - perhaps even remove it and re-install.


Steam login works for me too, what doesn't work is web login with steam credentials (i sadly started with steam - thus it seems i am stuck with it). Using the web version is way better than using the steam version - thus this is an (big) issue for me.


Posted By: Tensmoor
Date Posted: 14 Apr 2018 at 02:44
Sorry - I'm very good at misunderstanding problems :(

Yeah, the interface on steam sucks.


Posted By: Shimrod
Date Posted: 14 Apr 2018 at 04:17
Originally posted by Tensmoor Tensmoor wrote:

Sorry - I'm very good at misunderstanding problems :(

Yeah, the interface on steam sucks.

And you're very, very good at understatement, too!


Posted By: GM ThunderCat
Date Posted: 18 Apr 2018 at 20:07
We are working on resolving this issue

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Posted By: Shimrod
Date Posted: 18 Apr 2018 at 20:30
I'm working to get the account off steam, which I'll do after transferring a few more cities.  Do you guys know how crippled the game is using the steam interface? I can't imagine why anyone would play Illy if they had to use steam.  Seriously, Illy is a great game and it's shocking how limited it is on steam.


Posted By: Shimrod
Date Posted: 24 Apr 2018 at 00:09
Logging into Illy from a browser now works for me.  Thanks for getting that fixed.


Posted By: GM ThunderCat
Date Posted: 24 Apr 2018 at 00:59
There's a glitch where it may say "You cancelled the Steam authentication, please accept or choose an alternative method." but trying it again works.

Working on it


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Posted By: Shimrod
Date Posted: 24 Apr 2018 at 04:06
That's old, Mr. CAt..  Been there since day one.  Sometimes it'll happen 2 and 3 times before it'll login.


Posted By: Thirion
Date Posted: 24 Apr 2018 at 11:21
Thx a lot for fixing it.

I agree with Shimrod - i had the message since the beginning but it usually works after a few times (which is fine for me).



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