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4Liberty View Drop Down
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Joined: 06 Dec 2011
Location: United States
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Direct Link To This Post Topic: Login problems
    Posted: 23 Dec 2011 at 02:35
I have been unable to login to Illyriad for the past 3 days manually or with facebook says user name or password is incorrect when I try manually and nothing happens when I  click on connect with facebook.  any suggestions?? anyone know how to get password reset? or if they are even aware of the problem?Cry
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GM Luna View Drop Down
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Joined: 22 Oct 2011
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Direct Link To This Post Posted: 23 Dec 2011 at 02:55
We are aware of the issues with Facebook logins. Check your email address connected to your game account to see if you got an automatic password change. (Make sure to check spam folders too.) If you haven't gotten one, send an email to accounts@illyriad.co.uk and we'll send you a new password.

Luna
GM Luna | Illyriad Community Manager | community@illyriad.co.uk

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ellisande View Drop Down
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Joined: 12 Feb 2011
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Direct Link To This Post Posted: 23 Dec 2011 at 03:58
I've sent two requests to the email address and have heard nothing back. Yes, I checked my email and my spam -- nothing. :-( I know I'm whining and impatient, but I am going out of town and will have VERY limited internet access while I'm gone so I'd hoped to be able to do some advance planning and stuff before I left.

/me sighs...
and whines... just a bit....
and grovels....
Please!


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GM Luna View Drop Down
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Joined: 22 Oct 2011
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Direct Link To This Post Posted: 23 Dec 2011 at 04:19
I'm sorry. We are doing the best we can. Everyone is just going to have to be patient.

Luna
GM Luna | Illyriad Community Manager | community@illyriad.co.uk

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GM

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Direct Link To This Post Posted: 24 Dec 2011 at 03:38
The Facebook login issues should now be resolved
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Petrine View Drop Down
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Joined: 20 Dec 2011
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Direct Link To This Post Posted: 24 Dec 2011 at 14:29
Is anyone else unable to login?  I'm getting a runtime error page.
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Petrine View Drop Down
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Direct Link To This Post Posted: 24 Dec 2011 at 15:20
I got in although I had to sign out of facebook.
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