Can't log in and 'ERR_CONNECTION_RESET' |
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Marty
Wordsmith Joined: 17 May 2014 Location: Australia Status: Offline Points: 144 |
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Posted: 03 Feb 2016 at 21:24 |
Hi there, I cannot log into the game :(
I just moved from home wifi to tethering from my tablet device and then tethering to my phone. Tethering to the tablet: get the 'ERR_CONNECTION_RESET' message (for the elgea.ilyriad.co.uk page, and illyriad.co.uk) Tether to the phone: goes immediately to the log in page, but the red 'Log In' button is not clickable. Everything else on my laptop is working absolutely fine on both tablet and phone, only logging into Illy is having problems. I'm on Chrome, Windows 10. Any suggestions? Marty |
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GM Rikoo
Moderator Group Community & PR Manager Joined: 28 Mar 2014 Location: Mars Status: Offline Points: 1233 |
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None here, will ask TC. He might have an idea. But try another browser in the meanwhile, try narrowing down when it happens exactly.
Rikoo
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Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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Marty
Wordsmith Joined: 17 May 2014 Location: Australia Status: Offline Points: 144 |
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Result on other browsers
Tablet: Internet Explorer 11: Cannot Display this page' Edge: Not working Firefox: Not working Phone: Internet Explorer - get to log in page, red Log In button clickable but 'Cannot display this page' Edge: Can log in Firefox: Can log in |
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GM ThunderCat
Moderator Group GM Joined: 11 Dec 2009 Location: Everywhere Status: Offline Points: 2183 |
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Try going over SSL?
Edited by GM ThunderCat - 03 Feb 2016 at 23:00 |
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Marty
Wordsmith Joined: 17 May 2014 Location: Australia Status: Offline Points: 144 |
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Thanks TC, long time no speak
I clicked that link in Chrome and got 'ERR_TIMED_OUT' M
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Rill
Postmaster General Player Council - Geographer Joined: 17 Jun 2011 Location: California Status: Offline Points: 7078 |
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Bring back our Marti! Hope this get worked out soon.
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GM ThunderCat
Moderator Group GM Joined: 11 Dec 2009 Location: Everywhere Status: Offline Points: 2183 |
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Is a bit strange that you can't access either.
elgea and www are in two different datacenters separated by hundreds of miles, hosted by two different companies and on different networks. (forum is at a different provider again) They are however both east coast US; I assume your wifi and phone are different providers? There might be internet connectivity issues to east coast US? Trying something from the same location but an entirely different url does this image load? |
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Marty
Wordsmith Joined: 17 May 2014 Location: Australia Status: Offline Points: 144 |
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If it is a white page with a few blue markings on it, then yes it does.
Yes, phone and tablet are different providers. M
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Rill
Postmaster General Player Council - Geographer Joined: 17 Jun 2011 Location: California Status: Offline Points: 7078 |
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That url leads to a white page with blue markings for me, Marti.
Hope to see you in game soon.
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Tink XX
Forum Warrior Joined: 16 Dec 2014 Status: Offline Points: 201 |
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Those blue markings are in fact SIN cities on the map...
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