| Author |
 Topic Search  Topic Options
|
AZADICAN 
Greenhorn
Joined: 27 Apr 2012
Location: Holland
Status: Offline
Points: 93
|
 Topic: Login button doesn't respond
Posted: 26 Aug 2013 at 10:19 |
Hello GM's, As also mentioned in the emails which I have sent to you, I'm still not able to log in from my work. I can log in from home and also with my phone, but login button just doesn't do anything on my work.
Some details: - This happened after factions update; - I also used Ccleaner just before log in; - I use chrome and ie8 - I have tried to log in from a other PC in office, but also from there I couldn't log in, so there is also a small chance that our ICT nerds are responsible for this.
I have done a research on google, but couldn't find anything helpful.
So, please help.
Regards,
Azad
|
|
|
 |
AZADICAN
Greenhorn
Joined: 27 Apr 2012
Location: Holland
Status: Offline
Points: 93
|
Posted: 30 Aug 2013 at 07:19 |
Please don't rush with any reply, take your time.
I almost got a promotion for working so hard for last 2 weeks (I have to do something when I can't login to Illy at work).
|
|
|
|
GM Stormcrow
Moderator Group
GM
Joined: 23 Feb 2010
Location: Illyria
Status: Offline
Points: 3926
|
Posted: 30 Aug 2013 at 22:23 |
Hi Azadican,
The game code is the same, regardless of where you log in from, so I can only surmise that your workplace firewalls are preventing you from logging into illy whilst you're there.
We clearly can't diagnose anything further for an issue that appears only to be affecting you (but that isn't related to your account as you can log in fine from home) and is only related to login attempts from your workplace environment.
Apologies, but we can't help with this one.
Regards,
SC
|
|
AZADICAN
Greenhorn
Joined: 27 Apr 2012
Location: Holland
Status: Offline
Points: 93
|
Posted: 03 Sep 2013 at 16:34 |
Hello
SC,
Thanks for your reply. I
don't think that firewall has to do anything with this, because otherwise they
would block the site and not only login button.
When I go to
"inspect element" with chrome, I get next error messages:
uncaught referenceerror
$ is not defined
uncaught syntaxerror
unexpected identifier
I have googled it and it seems to be a java script error, but I couldn't find any
answer to my problem. Does those errors say anything to you? Can I change something in the script, so I can loggin again?
Thanks in advance.
|
|
|
|
GM Luna
New Poster
Community Manager
Joined: 22 Oct 2011
Location: Illyriad
Status: Offline
Points: 2042
|
Posted: 03 Sep 2013 at 16:45 |
|
Can you update your browsers? IE8 isn't fully supported anyway.
Luna
|
GM Luna | Illyriad Community Manager | community@illyriad.co.uk 
|
|
AZADICAN
Greenhorn
Joined: 27 Apr 2012
Location: Holland
Status: Offline
Points: 93
|
Posted: 05 Sep 2013 at 07:28 |
|
I'm afraid that is not possible Luna. I'm using Chrome most of the time, so I don't think that is the problem.
|
|
|
|
dmar
New Poster
Joined: 01 Aug 2012
Status: Offline
Points: 11
|
Posted: 09 Oct 2013 at 12:42 |
|
Apparently I'm having the exact same problem here. I logged in this morning, then I was somehow expelled from the game and been unable to have the login screen load in any browser at work, but logged in from cell phone.
|
|
AZADICAN
Greenhorn
Joined: 27 Apr 2012
Location: Holland
Status: Offline
Points: 93
|
Posted: 09 Oct 2013 at 13:31 |
 dmar wrote:
Apparently I'm having the exact same problem here. I logged in this morning, then I was somehow expelled from the game and been unable to have the login screen load in any browser at work, but logged in from cell phone.
|
Sorry to hear that dmar. My problem is still not solved. Let me know if you find a solution.
|
|
|
|
AZADICAN
Greenhorn
Joined: 27 Apr 2012
Location: Holland
Status: Offline
Points: 93
|
Posted: 21 Oct 2013 at 15:34 |
|
This morning I couldn't loggin, but now suddenly I can loggin to Illy at work. I don't know what you have changed, but just keep it like this. No updates anymore :)
|
|
|
|
Tweet
Login button doesn't respond