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Can't log in and 'ERR_CONNECTION_RESET'

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Marty View Drop Down
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    Posted: 03 Feb 2016 at 21:24
Hi there, I cannot log into the game :(  

I just moved from home wifi to tethering from my tablet device and then tethering to my phone.

Tethering to the tablet:  get the 'ERR_CONNECTION_RESET' message (for the elgea.ilyriad.co.uk page, and illyriad.co.uk)
Tether to the phone:  goes immediately to the log in page, but the red 'Log In' button is not clickable.  

Everything else on my laptop is working absolutely fine on both tablet and phone, only logging into Illy is having problems.  

I'm on Chrome, Windows 10.  

Any suggestions?

Marty
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GM Rikoo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GM Rikoo Quote  Post ReplyReply Direct Link To This Post Posted: 03 Feb 2016 at 21:32
None here, will ask TC. He might have an idea. But try another browser in the meanwhile, try narrowing down when it happens exactly. 

Rikoo


Illyriad Community Manager / Public Relations / community@illyriad.co.uk
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Marty View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Marty Quote  Post ReplyReply Direct Link To This Post Posted: 03 Feb 2016 at 22:17
Result on other browsers

Tablet:
Internet Explorer 11:  Cannot Display this page'
Edge:  Not working
Firefox:  Not working

Phone:
Internet Explorer - get to log in page, red Log In button clickable but 'Cannot display this page'
Edge:  Can log in
Firefox:  Can log in

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GM ThunderCat View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GM ThunderCat Quote  Post ReplyReply Direct Link To This Post Posted: 03 Feb 2016 at 23:00
Try going over SSL?



Edited by GM ThunderCat - 03 Feb 2016 at 23:00
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Marty View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Marty Quote  Post ReplyReply Direct Link To This Post Posted: 03 Feb 2016 at 23:12
Thanks TC, long time no speak

I clicked that link in Chrome and got 'ERR_TIMED_OUT'

M
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Rill View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rill Quote  Post ReplyReply Direct Link To This Post Posted: 03 Feb 2016 at 23:44
Bring back our Marti!  Hope this get worked out soon.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GM ThunderCat Quote  Post ReplyReply Direct Link To This Post Posted: 03 Feb 2016 at 23:50
Is a bit strange that you can't access either. 

elgea and www are in two different datacenters separated by hundreds of miles, hosted by two different companies and on different networks. (forum is at a different provider again)

They are however both east coast US; I assume your wifi and phone are different providers? There might be internet connectivity issues to east coast US?

Trying something from the same location but an entirely different url does this image load? 

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Marty View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Marty Quote  Post ReplyReply Direct Link To This Post Posted: 04 Feb 2016 at 03:58
If it is a white page with a few blue markings on it, then yes it does.  

Yes, phone and tablet are different providers.

M
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Rill View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rill Quote  Post ReplyReply Direct Link To This Post Posted: 04 Feb 2016 at 05:17
That url leads to a white page with blue markings for me, Marti.

Hope to see you in game soon.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Tink XX Quote  Post ReplyReply Direct Link To This Post Posted: 04 Feb 2016 at 06:04
Those blue markings are in fact SIN cities on the map...
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